Member Services Supervisor

Crunch Fitness•Columbus, OH

9d•Onsite

About The Position

Crunch Fitness is seeking a Member Services Supervisor to support its growing team. The company describes itself as a fast-growing fitness business that offers opportunities to learn and grow. The role involves implementing club policies, supporting and motivating staff, generating and following up on membership prospects, selling memberships and Dot Fit products, maintaining records in the club’s systems, and checking the facility’s cleanliness.

Requirements

One year of customer service experience is preferred.
One year of management experience is preferred.

Nice To Haves

One year of customer service experience.
One year of management experience.

Responsibilities

Demonstrate working knowledge of club standard operating procedures and policies.
Communicate and implement club policies and procedures with employees.
Encourage staff teamwork and productivity.
Make decisions as needed.
Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems, and phone calls.
Follow up with prospects, conduct gym tours, and enroll prospects in memberships.
Sell membership services and Dot Fit products as part of regular sales presentations.
Maintain accurate records using Crunch Fitness VFP master systems, including the TI log, Club Activity, Web Leads, and Production Book.
Conduct daily facility walk-arounds to check cleanliness.