Team Member Services Supervisor

Piedmont Airlines•Charlotte, NC

About The Position

The Team Member Services Supervisor coaches staff and supports their career development while managing the department’s operational activities in accordance with established policies and procedures. Administrative work may include daily, weekly, and monthly reporting. The supervisor also supports agents with administrative tasks such as monitoring phones, maintaining employee personnel files, and processing payroll. This position reports to the Department Manager, Team Member Services. The role requires strong organizational and communication skills, advanced Microsoft Excel ability, and the ability to handle confidential information. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion is required, and applicants must be at least 18 years old.

Requirements

Previous administrative experience in a busy office environment.
Outstanding organizational skills and the ability to multitask.
Ability to work independently and meet specified deadlines.
Ability to work well with all levels of management and support staff.
Advanced ability with Microsoft Excel.
Excellent verbal and written communication skills.
Proven success as a team leader and ability to pre-plan.
Experience in conflict resolution and de-escalation.
Prior experience with internal controls processes for accountable items.
Ability to work a flexible schedule.
Proof of high school or GED completion.
Minimum age of 18.
Clear driving record, 10-year Criminal History Records Check, and drug screen as required.

Nice To Haves

Computer skills including QIK, Microsoft Office Suite, and Outlook.
Familiarity with Roster Apps, Workday, and SharePoint.
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
Current Piedmont employee with a minimum of six months of service.
Knowledge of payroll processes, corrective action forms, and delegation of administrative tasks.

Responsibilities

Supervise the daily operation of the Team Member Services office.
Create daily work rosters, enter data into databases, and process payroll.
Resolve employee questions and document complaints.
Correct non-compliant behavior and implement corrective action as needed.
Maintain a high level of confidentiality.
Guide team members in collaborating with external workgroups to complete projects and tasks.
Maintain electronic pay records.
Monitor and maintain station employee dependability records and administer corrective action reports.
Support administrative tasks, including monitoring phones and maintaining employee personnel files.
Prepare daily, weekly, and monthly reports as assigned.