Member Services Supervisor

Crunch Fitness•Taylor, MI

5d•Onsite

About The Position

Crunch Fitness is seeking a Member Services Supervisor to support its growing fitness business. The company describes itself as growth-minded and focused on investing in its people and product, with opportunities for employees to learn and grow. The role involves club operations, staff communication and teamwork, member prospecting and sales, recordkeeping, and maintaining facility cleanliness. The position is full-time and performed in person.

Requirements

One year of customer service experience preferred.
One year of management experience preferred.

Nice To Haves

One year of customer service experience.
One year of management experience.

Responsibilities

Demonstrate working knowledge of club standard operating procedures and policies.
Communicate and implement club policies and procedures with employees.
Encourage staff teamwork and productivity.
Make decisions as needed.
Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems, and phone calls.
Follow up with prospects, conduct gym tours, and enroll prospects in memberships.
Sell membership services and Dot Fit products as part of regular sales presentations.
Maintain accurate records using Crunch Fitness VFP master systems, including the TI log, Club Activity, Web Leads, and Production Book.
Conduct daily facility walk-arounds to ensure cleanliness.