TEAM MEMBER RELATIONS MANAGER

Opportunity Village•Las Vegas, NV

9d•Onsite

About The Position

Under the direction of the Director of Human Resources, the Team Member Relations Manager oversees team member relations work, including investigations, engagement, and recognition programs. The role manages complex assignments and sensitive matters with discretion, sound judgment, attention to detail, and a commitment to completion. It conducts fair and unbiased investigations, supports compliance with labor laws and company policies, and assists leadership with conflict resolution and performance management. The manager also advises leadership on engagement, policy development, and risk mitigation to promote fair and consistent practices across the organization. The role supports Opportunity Village’s core values by cultivating meaningful connections, enthusiasm, productivity, stewardship, and individual and team development. It requires applying appropriate practices when working with individuals with intellectual and developmental disabilities and immediately reporting suspected abuse, neglect, exploitation, isolation, and abandonment as required by state law. The position does not directly supervise others, but builds relationships across the organization and influences growth strategies. Some travel between campuses and other locations in the Las Vegas area is required.

Requirements

Bachelor’s degree in Human Resources, Business Management, Human Services, or equivalent work experience.
At least five years of experience working in team member relations.
Obtain current CPI certification within 30 days of employment.
Obtain current CPR and First Aid certification within 30 days of employment.
Valid driver’s license and ability to meet insurance requirements.
Effective verbal and written communication with individuals, team members, and supervisors.
Social perceptiveness to assess and understand others’ reactions and behaviors.
Ability to resolve multiple complex issues simultaneously and remain calm in stressful situations.
Ability to accept and apply performance-based feedback and meet critical deadlines.
Ability to remain composed and impartial and to handle confidential information.
Proficiency with Microsoft Office and related database tools.
Critical-thinking skills, including defining problems and drawing valid conclusions.
Strong time-management and organizational skills, including managing multiple projects and priorities.
Professional and positive demeanor, initiative, and ability to develop strong working relationships across the organization.
Ability to work collaboratively and effectively with diverse groups.
Ability to lift and move items up to 40 pounds.
Ability to remain seated and work at a computer for extended periods.
Ability to work effectively in a standard office environment and operate office equipment and examine documents, records, and files.
Ability to work evenings and weekends as required or scheduled.

Nice To Haves

Experience working with individuals with disabilities.

Responsibilities

Apply appropriate methods and best practices when working with individuals with intellectual and developmental disabilities.
Immediately report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) as mandated by state law.
Conduct and assist with team member relations and Desert Regional Center (DRC)-related investigations.
Develop and maintain organization-wide team member appreciation, recognition, and activities programs that promote a positive workplace culture.
Partner with managers to ensure performance-coaching requirements are met and evaluate coaching effectiveness.
Support the drafting, editing, and facilitation of performance-related conversations between supervisors and team members.
Design, lead, and improve the annual team member engagement survey process, using results to inform organizational strategy, culture initiatives, and continuous improvement.
Coach new leads and supervisors and foster an environment of growth and learning through performance management.
Evaluate and implement organization-wide performance measurement programs to support accountability and development.
Assist with preparing board reports and developing annual HR goals.
Monitor costs, track team member performance, order supplies, maintain supply inventories, and coordinate distribution of team member program materials, including years-of-service, promotion, and transfer materials.
Enter and maintain team member relations data and other records that support HR operations.
Travel between worksite locations and within the community, while meeting Opportunity Village vehicle policy and travel requirements.
Adhere to Opportunity Village policies and procedures and perform other duties as assigned.