Team Member Relations Specialist

Hard Rock Hotel & Casino Ottawa • Tampa, FL

4d

About The Position

The Team Member Relations Specialist is a mid-level, exempt role reporting to the Manager, Team Member Relations. The position provides expert consultation and professional advice to management, assists hourly Team Members, and supports positive Team Member initiatives. It advises leaders on Employee Relations policies and practices, conducts sensitive investigations, supports engagement and morale programs, and handles related administrative and organizational responsibilities. Work is typically performed in a professional office, with occasional presence on the casino floor, where casino-related conditions may include secondhand smoke and excessive noise. The role may require evening, weekend, and holiday work as business demands dictate. Candidates must obtain gaming licensure by successfully completing a background check before employment begins. The hiring process includes preference for qualified members of the Seminole Tribe, followed by members of other federally recognized Native American Tribes.

Requirements

• At least 2 years of dedicated Employee Relations experience and a bachelor's degree; alternatively, at least 4 years of Employee Relations experience or an equivalent combination of education and work experience.
• High school diploma, GED, or equivalent.
• Computer literacy.
• Proficiency with Microsoft Office, specifically Outlook, Word, and Excel.
• Strong communication and interpersonal skills; able to communicate effectively in English for the duties of the position.
• Strong problem-solving skills and the ability to adapt judgment to individual situations.
• Results-driven, with the ability to produce high-quality work.
• Ability to prioritize and multitask under deadlines in a high-pressure environment.
• Team-oriented approach and enjoyment of working with and assisting people.
• Ability to exercise independent judgment.
• Articulate, with a professional appearance and demeanor.
• Punctuality and ability to meet deadlines.
• Ability to read and understand Seminole Tribe of Florida policies and procedures.
• Ability to complete standard Seminole Tribe of Florida forms and reports.
• Ability to obtain gaming licensure by successfully completing the required background check before beginning employment.

Nice To Haves

• Bachelor's or associate degree in Human Resources or a related discipline.
• PHR or SPHR certification.
• Experience in a casino and/or hotel environment.

Responsibilities

• Advise and coach management on interpreting and communicating Employee Relations policies, procedures, and practices for resolving Team Member issues.
• Maintain knowledge of industry best practices and changing Human Resources laws.
• Partner with HR professionals to develop high-performance work teams.
• Conduct Team Member investigations, particularly sensitive sexual harassment and discrimination investigations.
• Conduct termination meetings for Manager-level Team Members and below.
• Plan and execute Team Member events.
• Represent the employer in unemployment appeals.
• Prepare for and participate in Team Member Board of Reviews.
• Assist with designing and coordinating programs to improve or maintain Team Member morale and engagement.
• Assist with annual preparation of the Employee Relations budget.
• Act as a change agent for the organization.
• Participate in corporate and business task teams as business needs dictate.
• Administer the exit interview process and related reporting.
• Maintain current Team Member information and announcements in Back of House communications.
• Assist with coordinating philanthropic efforts and events for Team Members.
• Maintain a clean, safe, hazard-free work environment within the area of responsibility.
• Maintain a high level of confidentiality and comply with Gaming Commission regulations and departmental policies and procedures.
• Perform other assignments as directed.

Benefits

• The company describes a comprehensive benefits package intended to support health, future planning, and work-life balance; benefits may vary by employment status. Details are available on the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level