Team Manager - Short Hills

Tiffany & Co.•Short Hills, NJ

5d•Onsite

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The role assumes oversight of the store when the Director is absent and requires an attentive, inspiring leader who builds relationships with internal and external clients, mentors and coaches team members, and ensures unsurpassed client service. The Team Manager coaches and guides store sales and operations to deliver exceptional client experiences and achieve commercial and profitability targets. The role partners with the Store Director, leads by example, and embodies LVMH values through an entrepreneurial, creative, innovative, and excellence-oriented approach. The position drives sales and client development, models and improves the Tiffany client experience, attracts and develops talent, and champions operational efficiency, compliance, and continuous improvement.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven track record in sales generation and managing the achievement of commercial results.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client-tracking systems; and point-of-sale (POS) systems.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Flexibility to work in various roles based on business needs, including sales floor and operations.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

A college or university degree.

Responsibilities

Coach, guide, and support store sales and operations to deliver a strong client experience and meet or exceed commercial and profitability targets.
Partner with the Store Director and provide oversight of the store when the Director is absent.
Lead collaboratively and foster service excellence and extraordinary client experiences.
Build client relationships and achieve or exceed sales, product category, and relevant KPI targets.
Manage and motivate the team to achieve store commercial targets.
Drive client-development activities among team members to cultivate new and existing clients.
Personally manage client relationships and deliver Tiffany Touch moments to clients and team members.
Drive business through key product pillars and KPIs.
Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
Maintain a management presence on the sales floor, coaching the team and ensuring client experience expectations are consistently met.
Optimize hospitality and store amenities to create distinctive client experiences.
Use NPS performance and client feedback to improve customer service.
Attract, hire, and retain talent to build a high-performance environment.
Train, coach, and provide qualitative feedback, using recognition and performance management to improve engagement and performance.
Prioritize diversity, cultivate an inclusive environment, encourage entrepreneurship, and foster growth.
Set and communicate clear, challenging goals aligned with strategic priorities and key results.
Use training and development offerings to support growth and improve performance.
Champion operational efficiency and effectiveness and pursue continuous improvement.
Ensure operational support for sales and service, manage efficient back-of-house operations, and maintain established procedures.
Identify and implement efficiencies and best practices.
Ensure compliance with internal control procedures.
Work flexibly across roles, including sales floor and operations, according to business needs.