Team Manager | Healthcare | Provider Data Management

Sutherland•Houston, TX

About The Position

Sutherland is seeking a Team Manager/Supervisor to lead a Provider Data Management team supporting a healthcare program. The role oversees daily operations, including workload distribution, performance management, staff development, and the accurate maintenance of provider demographic and credentialing data. The manager monitors productivity, quality, turnaround times, attrition, and shrinkage, and takes action to address performance gaps and meet operational targets. The position also oversees high-volume provider data submitted through bulk rosters, helping the team identify and resolve missing information, duplicate records, discrepancies, and inconsistencies. It uses Excel and other data analysis tools to manipulate, validate, reconcile, and report on provider data. The manager partners with client stakeholders and internal groups to resolve issues, improve processes, and support system enhancement or automation projects.

Requirements

At least 2 years of experience leading a team within the healthcare domain.
Experience with credentialing.
Must be Team Manager University certified.
Open availability.
Solid Microsoft Office experience.
Ability to work in a fast-paced environment.
Ability to communicate complex processes clearly, adapt training approaches to different learning styles, and build a knowledgeable, high-performing team.
Ability to proactively build trust and professional rapport with employees and team members and work as a team player.
Strong analytical skills, including interpreting data, identifying trends, and suggesting improvements.
Strong verbal and written communication skills, with the ability to communicate clearly, constructively, and professionally.

Nice To Haves

Knowledge of claims processing or provider data management.
Advanced Microsoft Excel experience.

Responsibilities

Supervise daily Provider Data Management team operations, including workload distribution, performance management, and staff development.
Ensure provider demographic and credentialing data is accurately entered and maintained in all systems.
Monitor team productivity, quality, and turnaround times against standards.
Provide day-to-day leadership, coaching, and performance management to provider data analysts.
Monitor individual and team metrics, identify trends, and implement action plans to address productivity or quality gaps.
Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets.
Partner with client stakeholders and internal credentialing, training, quality assurance, and operational excellence teams to resolve issues and improve processes.
Manage attrition, shrinkage, and other critical team metrics.
Support projects involving system enhancements or process automation.
Conduct regular team meetings and individual coaching sessions to communicate performance.
Oversee processing, validation, and maintenance of high-volume provider data submitted through bulk rosters.
Help the team analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution.
Use Excel and other data analysis tools to manipulate, validate, reconcile, and report on large volumes of provider data.