Team Manager | Healthcare | Provider Data Management

Sutherland•Houston, TX

About The Position

Sutherland is seeking a Team Manager / Supervisor to lead a growing healthcare Provider Data Management program. The role supervises daily team operations and analysts responsible for provider data maintenance and updates. It oversees accurate entry and maintenance of provider demographic and credentialing information, high-volume roster processing, and the team’s productivity, quality, and turnaround times. The manager also coaches and develops employees, manages workflow and resources, collaborates with client stakeholders and internal teams, and supports system enhancements and process automation.

Requirements

At least 2 years of experience leading a team within the healthcare domain.
Experience with credentialing.
Must be Team Manager University certified.
Open availability.
Solid Microsoft Office experience.
Ability to work in a fast-paced environment.
Ability to communicate complex processes clearly, adapt training approaches to different learning styles, and build a knowledgeable, high-performing team.
Ability to proactively develop trust and professional rapport with employees and team members and work as a team player.
Strong analytical skills, including the ability to interpret data, identify trends, and suggest improvements.
Strong verbal and written communication skills, with the ability to communicate clearly, constructively, and professionally.

Nice To Haves

Knowledge of claims processing or provider data management.
Advanced Microsoft Excel skills.

Responsibilities

Supervise daily Provider Data Management team operations, including workload distribution, performance management, and staff development.
Ensure provider demographic and credentialing data is accurately entered and maintained in all systems.
Monitor productivity, quality, and turnaround-time standards and drive team performance.
Provide day-to-day leadership, coaching, and performance management to analysts responsible for provider data maintenance and updates.
Monitor individual and team performance metrics, identify trends, and implement action plans to address productivity or quality gaps.
Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets.
Partner with client stakeholders and internal credentialing, training, quality assurance, and operational excellence teams to resolve issues and improve processes.
Manage attrition, shrinkage, and other critical team metrics.
Support projects involving system enhancements or process automation.
Conduct regular team meetings and individual coaching sessions to communicate performance.
Oversee processing, validation, and maintenance of high-volume provider data submitted through bulk rosters.
Help the team analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution.
Use Excel and other data analysis tools to manipulate, validate, reconcile, and report on large volumes of provider data.