Healthcare Provider Account Manager
About The Position
The Healthcare Provider Account Manager drives territory growth and profitability by providing service and resolving issues in support of several sales territories. This field-based sales position has call point ownership of accounts within an assigned geography and partners with specialty account executives to help upsell testing across physician segments. The role involves daily travel throughout the Richmond and Fredericksburg markets and management of an approximately $10 million book of business. The account manager maintains customer relationships, supports customer retention, identifies sales opportunities, and coordinates service and clinical support with internal teams. The role also includes forecasting, pipeline management, administrative work, training, and compliance with company policies and government regulations. The stated pay range is $63,000–$90,000 annually. Successful candidates may be eligible for annual performance bonus compensation. Benefits and programs may vary based on whether the position is part-time or full-time.
Requirements
- Three years of sales experience with account ownership.
- Knowledge of the healthcare industry and general business economics.
- Ability to develop and sustain strong customer relationships.
- Strong planning and organizational skills.
- Excellent oral and written communication and presentation skills.
- Solid PC skills, including Microsoft software.
- Bachelor’s degree required.
- Valid driver’s license required.
Responsibilities
- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
- Drive sales growth in existing key accounts by targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Maintain relationships with current accounts and manage an approximately $10 million book of business to support customer retention.
- Drive growth in assigned key accounts.
- Prepare and present Customer Business Reviews.
- Identify and pursue upselling and cross-selling opportunities with specialty account executives and the Sales Director.
- Partner with specialty account executives on complex clinical discussions.
- Partner with the Customer Solutions Group to facilitate, prioritize, and resolve customer service issues; escalate unresolved issues as appropriate.
- Use available tools and resources, including data, Salesforce.com, target lists, Marketing, laboratory resources, and regional resources.
- Provide continuing education to customers on new technologies and laboratory testing.
- Follow up on communications with the Sales Director, specialty account executives, and internal, external, and customer contacts.
- Accurately forecast monthly and quarterly sales.
- Manage the sales pipeline using the Salesforce.com platform.
- Complete expense reports, sales reports, and other business requests consistently.
- Complete assigned training within timelines and demonstrate proficiency.
- Ensure compliance with company policies and government regulations.
Benefits
- Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours, beginning on Day 1.
- Well-being programs.
- Annual no-cost Blueprint for Wellness® health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one “MyDay” off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
