About The Position

The Senior Enterprise Account Executive will generate new business sales revenue through a SaaS license model. The role involves account and territory planning, researching prospective customers, applying business development strategies, and conducting field-based sales activities across an assigned set of prospects, territory, or vertical. The position develops relationships with C-suite stakeholders across product sales, coordinates account strategy and relationship mapping, and leads a broad virtual team that may include Solutions Consultants, Solutions Specialists, Success resources, Partners, and Marketing. The account executive acts as a trusted advisor by understanding customers’ businesses and advising on how ServiceNow can support their IT roadmaps, while bringing in appropriate specialist and support resources at the right time.

Requirements

  • At least 10 years of sales experience within a software or solutions sales organization.
  • Experience establishing trusted relationships with current and prospective clients and other teams.
  • Experience producing new business, negotiating deals, and maintaining healthy C-level relationships.
  • Experience achieving sales targets.
  • Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving; this may include AI-powered tools, workflow automation, AI-driven insights, or assessing AI’s impact on a function or industry.
  • Ability to understand the bigger picture and ServiceNow’s plans around IT.
  • Experience promoting a customer-success focus in a team-oriented environment.
  • Willingness to travel up to 50%.

Responsibilities

  • Generate new business sales revenue through a SaaS license model.
  • Plan accounts and territories, research prospective customers, and use business development strategies.
  • Conduct field-based sales activities within an assigned set of prospects, territory, or vertical.
  • Develop relationships with multiple C-suite stakeholders across product sales.
  • Oversee client relationship mapping to the account team and orchestrate account strategy.
  • Lead a broad virtual team, including Solutions Consultants, Solutions Specialists, Success resources, Partners, and Marketing.
  • Understand customers’ businesses and advise them on how ServiceNow can support their IT roadmaps.
  • Identify and engage the appropriate specialist and support resources at the right time in a deal.
  • Produce new business, negotiate deals, maintain C-level relationships, and achieve sales targets.
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