Healthcare Provider Account Manager

Quest Diagnostics•Richmond, VA

8d•$59,755 - $99,655•Onsite

About The Position

The Healthcare Provider Account Manager drives territory growth and profitability by providing service and resolving issues in support of several sales territories. The role owns accounts within an assigned geography and partners with specialty account executives to assist with upselling testing across physician segments. This is a field-based sales position involving daily travel throughout the Richmond and Fredericksburg markets. The manager maintains an approximately $10 million book of business, develops customer relationships, and supports customer education and account growth.

Requirements

Three years of sales experience with account ownership.
Knowledge of the healthcare industry and general business economics.
Ability to develop and sustain strong customer relationships.
Strong planning and organizational skills.
Excellent oral and written communication and presentation skills.
Solid PC skills, including Microsoft software.
Bachelor’s degree required.
Valid driver’s license required.

Responsibilities

Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
Drive sales growth in existing key accounts by targeting new sales opportunities and identifying and closing potential leakage opportunities.
Maintain relationships with current accounts and manage an approximately $10 million book of business to support customer retention.
Drive growth in assigned key accounts.
Prepare and present Customer Business Reviews.
Identify and pursue upselling and cross-selling opportunities with Specialty Account Executives and the Sales Director.
Partner with specialty account executives on complex clinical discussions.
Partner with the Customer Solutions Group to facilitate, prioritize, and resolve customer service issues.
Escalate unresolved service issues as appropriate.
Leverage available tools and resources, including data, SFDC, target lists, the Marketing Department, Laboratory resources, and regional resources.
Provide customers with continuing education on new technologies and laboratory testing.
Ensure compliance with company policies and government regulations.
Follow up with the Sales Director, Specialty Account Executives, and internal, external, or customer contacts.
Accurately forecast monthly and quarterly sales.
Manage the sales pipeline through the Salesforce.com (SFDC) platform.
Complete administrative responsibilities, including expense reports, sales reports, and other business requests.
Complete assigned training within required timelines and demonstrate proficiency.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.