Provider Data Operations Manager

HCA Healthcare•Nashville, TN

About The Position

The Manager of Provider Data Operations manages and supports consumer-facing provider data systems and processes on a day-to-day basis. The role supports the AVP of Provider Data Strategy, who oversees network integrity platforms, including provider data management and scheduling services for network optimization programs. The Manager serves as a liaison among ITG, Marketing Data Management, and field stakeholders. The role is responsible for resolving provider data and system issues in a timely manner, communicating updates, maintaining documentation, coordinating audits and data validation, and supporting provider data integration for acquisitions and divestitures. The successful candidate is detail-oriented, customer-focused, adaptable, results-oriented, and able to solve problems independently and explain complex concepts to multiple stakeholders.

Requirements

Bachelor's degree required.
Five years of relevant work experience required in healthcare operations, provider data, network management, provider relations, healthcare IT, or a related area.
Strong customer service orientation and stakeholder management skills.
Excellent written and verbal communication skills.
High attention to detail and organizational skills.
Proactive mindset with strong critical-thinking and independent problem-solving abilities.
Ability to understand and clearly summarize complex concepts and workflows.
Strong technical aptitude and experience with system administration.
Data-driven approach to decision-making and issue resolution.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

Nice To Haves

Experience with SharePoint.
Familiarity with healthcare terminology and provider data systems.

Responsibilities

Troubleshoot and manage tickets related to the Find-A-Doctor website module and provider data issues.
Administer taxonomy systems and maintain functional dictionaries for consumer-facing platforms.
Coordinate and escalate issues with ITG teams as needed.
Serve as a liaison between ITG and Data Management teams to align on provider data needs.
Create and maintain documentation and educational materials for field stakeholders.
Send regular communications and updates to internal teams about system changes, issues, and resolutions.
Maintain and update SharePoint sites with relevant documentation and resources.
Coordinate audits and data validation processes to ensure data integrity.
Support provider data integration efforts related to acquisitions and divestitures.
Use critical thinking and problem-solving to resolve data issues and improve processes.
Identify opportunities for process improvement and operational efficiency.
Ensure assigned tasks and responsibilities are executed accurately and on time.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Continuing education and career advancement opportunities.