Manager, Provider Operations - Provider Data

Devoted Health • Waltham, MA

9d • $73,000 - $115,000

About The Position

The Manager, Provider Operations will advance operational excellence across the provider data lifecycle, from onboarding and initial configuration through ongoing maintenance and verification. The role focuses on ensuring that records affecting member care are accurate, complete, and current. The manager will connect operational insights, stakeholder feedback, and data trends to improve processes, strengthen data quality, and prevent issues from affecting members, providers, or downstream business operations. This position calls for a self-starter who can structure ambiguous problems, manage multiple initiatives, and take work from insight to implementation.

The role supports provider and facility data operations, oversees the performance of offshore teams and automation, and develops reporting and monitoring for operational performance, verification results, data quality trends, risks, and intervention opportunities. It partners with product, engineering, claims, and other internal data teams to improve verification tools and workflows, quantify the impact of provider data issues, and develop automation solutions, including AI agents. The manager investigates recurring issues and recommends process, tooling, or upstream changes to prevent their recurrence.

Devoted Health describes its mission as improving the health and well-being of older Americans through an integrated care platform that combines data and AI with clinical and service experiences. The company states that it is an equal opportunity employer committed to a safe, supportive, diverse, and collaborative workplace.

Requirements

• Bachelor’s degree and 3–5+ years of relevant experience in healthcare operations, provider data, provider directory, credentialing, claims, network operations, data quality, or a related field.
• Experience managing operational workflows involving provider data, record validation, data quality, research, verification, or issue remediation.
• Demonstrated ability to build, document, and scale repeatable operational processes with measurable quality and productivity outcomes.
• Strong analytical skills, including investigating data issues, identifying patterns and anomalies, and translating findings into clear operational actions.
• Experience building or maintaining dashboards, reporting, or monitoring tools to identify risks and track performance.
• Experience partnering with product and engineering teams to define requirements, test enhancements, and improve operational tooling.
• Strong project management, communication, and organizational skills, including the ability to prioritize competing needs and work effectively with offshore teams and cross-functional partners.
• Self-directed and comfortable working in a fast-paced, metrics-driven environment with ambiguity and evolving priorities.

Nice To Haves

• Experience managing or scaling offshore, vendor, or shared-services teams.
• Experience applying AI, agentic workflows, machine learning, or automation to reduce manual operational work.
• SQL or equivalent ability to query, join, and validate provider, claims, or operational data directly.
• Familiarity with provider directory requirements, CMS Medicare Advantage directory accuracy expectations, or other healthcare data and network regulations.

Responsibilities

• Support initiatives to improve the accuracy, completeness, timeliness, and scalability of provider and facility data operations from onboarding through maintenance and verification.
• Help oversee offshore teams and automated solutions supporting provider data and verification, monitoring quality, productivity, capacity, and issue trends.
• Develop and maintain reporting, dashboards, and monitoring for operational performance, verification results, data quality trends, emerging risks, and intervention opportunities.
• Partner with product and engineering teams to define requirements, test enhancements, and improve verification tools and workflows.
• Help design, build, and monitor AI agents and other automation that improve the efficiency, scalability, and accuracy of provider data operations.
• Analyze root causes of recurring data issues and recommend process, tooling, or upstream improvements to prevent recurrence.
• Partner with claims and other internal data teams to develop reporting and analyses that quantify the operational and business impact of provider data issues.
• Provide flexible operational leadership, structuring ambiguous problem areas, taking on new work, and adjusting priorities as business and member needs evolve.

Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for roles below Director; commission eligibility for Sales roles.
• Parental leave program.
• 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager