Team Manager - Dallas NorthPark

Tiffany & Co.•Dallas, TX

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed sales targets and elevate the Tiffany store experience. The manager oversees the store when the Director is absent and acts as a mentor, coach, and Guest Experience Manager, building relationships with internal and external clients and ensuring exceptional client service. This role combines strategic thinking with hands-on oversight of daily execution, focusing on clients, people, and brand desirability. The Team Manager works transparently and collaboratively with central and local teams, and champions Tiffany’s belief that people make the difference and its values of creativity and innovation, excellence, and entrepreneurial spirit.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven track record in sales generation and managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to develop new opportunities and maintain client relationships while supporting brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Flexibility to work in different roles according to business needs, including on the sales floor and in operations.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Graduate gemologist degree or prior Gemological Institute of America (GIA) coursework.

Responsibilities

Coach, guide, and support store sales and/or operations to deliver client experiences that meet or exceed commercial and profitability targets.
Lead collaboratively and decisively, partnering with the Store Director to foster service excellence and extraordinary client experiences.
Model LVMH values and Tiffany’s principles of creativity, innovation, excellence, entrepreneurial spirit, and the importance of people.
Manage and motivate the team to achieve or exceed store sales targets, product category targets, and relevant KPIs.
Drive client development activities to cultivate new and existing clients and strengthen client relationships.
Demonstrate sales leadership on the sales floor, personally managing client relationships and driving business through key product pillars and KPIs.
Lead, model, and coach client service based on feedback, improving the Tiffany Experience Index (TEI) and delivering the Tiffany experience at every touchpoint.
Maintain a management presence on the sales floor and coach the team to meet client experience expectations.
Optimize hospitality and store amenities to create distinctive client experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, and retain talent and foster a high-performance climate.
Train, coach, and provide qualitative feedback, using recognition, rewards, and performance management to improve engagement and performance.
Prioritize diversity, cultivate inclusive environments, and support team growth.
Encourage entrepreneurial thinking and set and communicate clear, challenging goals aligned with strategic priorities and key results.
Use training and development resources to support employee growth and performance.
Ensure effective operational support for sales and service, manage an efficient back of house, follow operating procedures, identify efficiencies and best practices, and ensure compliance with internal controls.
Assume oversight of the store when the Director is not present.