Sales & Service Lead (Full-Time) - Dallas (Northpark)

ALO • Dallas, TX

4h • $20 - $24 • Onsite

About The Position

The Sales & Service Lead is integral to elevating the guest experience at ALO. This role ensures targets for engagement, guest education, and interaction are met, creates a service-led environment on the sales floor, and helps create a sanctuary that distinguishes ALO from other retailers. The Lead supports sales and service, business operations, and people development while partnering with store leaders and cross-functional teams.

Requirements

• At least 2 years of prior work experience in a client-centric sales environment.
• Demonstrated leadership capabilities and excellent decision-making.
• Values feedback, is receptive to receiving it, and is eager to provide it.
• Self-motivated, with a desire to achieve results and excel both individually and as part of a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Able to move constantly throughout all areas of the store.
• Able to lift, push, carry, or otherwise move up to 50 pounds.
• Able to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Able to stand and move for an entire shift.
• Available for opening, closing, and weekend shifts.
• Able to work from the week of Black Friday through the end of the holiday season, in the first week of January.

Responsibilities

• Lead an exceptional guest experience on the floor by assessing guest connection and product education, then coaching team members to address gaps.
• Build customer relationships through daily interactions.
• Analyze reports, develop strategies to deliver results, implement action plans for deficient areas, and identify growth opportunities.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Use business metrics to support strategies that drive results.
• Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Sales & Service Associates and Cashiers, including recruiting and developing talent.
• Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

• ALO employee discount
• Free ALO Wellness Club membership with access to streaming fitness and yoga classes
• Medical, dental, and vision plan options
• Virtual access to mental health providers
• New parent support for employees and dependents
• 401(k) with company matching
• Monthly store incentive program
• Clothing allowance
• Free yoga classes at ALO Sanctuaries in select cities
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed