PERMANENT CONTRACT - TEAM MANAGER (40H) - MIAMI - DESIGN DISTRICT

JACQUEMUS•Miami, FL

6d•Onsite

About The Position

The Team Manager is a key driver of store performance, team engagement, and operational excellence. Leading by example on the sales floor, the role embodies Jacquemus’ brand DNA while supporting exceptional client experiences, strong commercial results, and effective stock management. In a fast-paced, high-energy environment, the Team Manager inspires and coaches the team while balancing business performance, people leadership, and operational rigor. The position reports to store management and provides day-to-day leadership to the team on the floor.

Requirements

At least 3 years of work experience in a luxury retail environment.
Knowledge of Microsoft Office programs and store operation applications.
Action-oriented with a drive for results.
Ability to motivate others and build effective teams.
Service orientation and customer focus.
Social perceptiveness.
Ability to mediate and negotiate to resolve conflict.
Problem-solving ability.
Strong oral and written communication skills.

Responsibilities

Lead, motivate, and inspire the sales-floor team, fostering a positive, energetic, high-performing team spirit.
Coach and develop Client Advisors through regular feedback, on-the-spot coaching, and role modeling.
Ensure team engagement and alignment with Jacquemus’ values.
Support onboarding and training of new team members.
Act as a communication link between the team and store management.
Lead by example in delivering warm, personalized, memorable client experiences.
Ensure an elevated and consistent service level for local and international clients.
Help the team build clienteling habits and long-term client relationships.
Be present on the sales floor during peak hours to drive engagement, conversion, and client satisfaction.
Drive sales and contribute to store targets through active floor leadership.
Monitor individual and team KPIs and follow up regularly with action plans.
Encourage cross-selling, total looks, and storytelling aligned with Jacquemus styling codes.
Respond effectively to high-traffic periods, including the holiday season and Art Basel.
Manage stock accuracy, availability, and product flow.
Oversee deliveries, stock organization, replenishment, and inventory processes.
Anticipate stock needs to support sales and visual standards.
Prevent shrinkage and ensure compliance with stock procedures.
Ensure daily operations and company policies are followed consistently.
Maintain the store’s clean, sunny, and effortlessly elegant aesthetic.
Maintain visual merchandising standards throughout the day.
Adapt floor organization to business needs and stock availability.