Team Manager Triage

VITAS Healthcare•Atlanta, GA

22d

About The Position

The Team Manager Triage directs patient care services for the team, including volunteer and bereavement services, and ensures they are integrated into interdisciplinary plans of care. The manager oversees admissions, assessments, discharges, recertification decisions, palliative care coordination, service levels, scheduling, and team meetings, and participates in the on-call rotation. The role supervises and manages team staff, supports staff competence and performance, oversees schedules and assignments, and reviews payroll. It monitors clinical records and team activities for quality and regulatory compliance, carries out quality-improvement work, participates in reviews and utilization management, and addresses patient, family, physician, and customer-service concerns. The manager also supports customer service and marketing activities, monitors resource use and patient-care costs against budget, approves patient-care invoices, and participates in professional development and mentoring. The position requires reliable transportation, appropriate driver and passenger insurance, and a private telephone at home.

Requirements

Reliable transportation and an appropriate license and insurance coverage for the driver and passengers.
Private telephone in the home.
Knowledge of the principles and practices of primary medical and nursing care, including working knowledge of oncologic nursing and palliative care.
Basic understanding of interpersonal dynamics within interdisciplinary health care teams and knowledge of dying and bereavement.
Working knowledge of the VITAS information system (Vx) and ability to use management reports.
Two years of successful supervisory experience or equivalent in a health care organization.
Current and valid RN license to practice in the state where the VITAS program is located.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Direct all patient care services for the team, including volunteer and bereavement services, and ensure they are integrated into interdisciplinary plans of care.
Review pending admissions, new admissions, assessments, histories, and alive discharges to ensure eligibility and appropriateness criteria are met.
Collaborate with team and attending physicians on palliative care measures for pain and symptom management.
Ensure complete and accurate information is available for timely recertification decisions.
Review imminent alive discharges and ensure effective discharge planning.
Monitor team services, staffing, medications, HME, supplies, and changes in level of care to ensure they meet patient and family needs.
Manage team schedules and coordinate services for patients 24 hours a day, 7 days a week.
Facilitate team meetings and interdisciplinary updates and revisions to plans of care.
Participate in the on-call rotation.
Interview, select, train, supervise, evaluate, and dismiss team staff in conjunction with the Patient Care Administrator.
Assess staff competence and performance through field visits, documentation reviews, and team-based in-services.
Mentor and support staff on clinical issues, documentation, problem-solving, and customer service.
Oversee staff and volunteer schedules, scheduling, and territory assignments to distribute workload equitably and support productivity expectations.
Review and approve payroll, ensuring accurate documentation of time, mileage, and expenses.
Monitor clinical records and team activities for accuracy, completeness, and compliance with VITAS policies and regulatory standards.
Develop and implement performance-improvement activities and participate in quality- and service-improvement programs.
Ensure completion of patient and family satisfaction surveys and implementation of quality-improvement measures.
Assist with regulatory surveys and requests as directed by the local program.
Conduct substantive chart reviews to verify evidence of quality care.
Participate in Outcomes Management and the annual program review.
Perform utilization review of continuous care and inpatient levels of care for team patients.
Resolve patient, family, physician, and MCO problems, grievances, and service failures promptly and satisfactorily.
Analyze customer-service issues and work with team members to improve performance.
Speak with patients, families, and attending physicians when a patient is considering revocation to seek solutions that may avoid unnecessary revocation.
Visit long-term care and contract-bed facilities to support care-plan integration and customer satisfaction and discuss appropriateness criteria.
Participate in customer in-services with team members and other program staff.
Participate in professional, voluntary, or community service organizations.
Verify and approve admitting IPOC diagnoses, treatments, staffing, and supplies.
Monitor patient resource utilization for cost-effective service delivery and manage productivity, labor, and patient-care costs against budget.
Approve bills and invoices related to patient care services.
Attend in-services, educational seminars, and workshops; develop and pursue professional growth goals.
Mentor newly hired Team Managers.