Nurse Triage Program Manager
About The Position
The Nurse Triage Program Manager leads a team responsible for implementing, supporting, and maintaining the quality and success of client nurse triage programs. The role oversees client implementation, clinical quality, and program performance; serves as a primary client liaison; and works with Clinical Operations, Quality, Technology, Sales, and Customer Service Management to resolve issues, identify quality-improvement opportunities, improve service delivery, and drive successful client outcomes. The manager serves as the primary operational contact for assigned clients and leads onboarding, implementations, program expansions, and operational changes. The role monitors performance, analyzes trends, prepares reports, oversees reviews, recommends improvements, and coordinates cross-functional teams to resolve issues and align client needs with operational capabilities.
Requirements
- Minimum 3–5 years of claims management experience.
- At least 1 year of people management experience.
Nice To Haves
- Minimum 5 years of experience in healthcare operations, clinical program management, client management, occupational health, workers' compensation, nurse triage, or related healthcare services.
- Minimum 3 years of people management experience.
- Bachelor of Science in Nursing.
Responsibilities
- Serve as the primary operational contact for assigned clients, ensuring successful program execution, service delivery, issue resolution, and achievement of client objectives and performance expectations.
- Lead client onboarding, implementations, program expansions, and operational changes, coordinating with internal stakeholders on launches, workflow configuration, training, and adoption.
- Monitor program performance, analyze trends, prepare reports, conduct or oversee escalation, clinical, and client reviews, and recommend improvements to outcomes, operational effectiveness, and service quality.
- Identify opportunities to improve workflows, reporting, operational processes, and client experience; lead initiatives to enhance efficiency, consistency, scalability, and program performance.
- Coordinate cross-functional teams to resolve operational issues, manage escalations, communicate updates, and align client needs with operational capabilities.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
