Team Manager - Inside Sales (Onsite, Midtown - Tampa, FL)
About The Position
The Team Manager - Inside Sales is responsible for organizing and developing the Inside Sales teams. As part of the global Sales leadership team, the manager leads and motivates the team to achieve individual and department KPIs and deliver exceptional customer service. The role includes building business relationships with TeamViewer customers, identifying cross-selling and upselling opportunities, and distributing the full TeamViewer product platform. The manager monitors team performance and market conditions, reports to the EVP, and works with SSE, Marketing, and Customer Support to improve processes, plan campaigns, and provide customers with a seamless experience. The role also includes hiring, training, and developing team members and managing staff schedules, shifts, holidays, and leave. The position is onsite at TeamViewer’s Midtown office in Tampa, Florida. TeamViewer describes its workplace as open and inclusive, with opportunities for employees to grow personally and professionally.
Requirements
- Degree in Business Information Technology, Applied Computer Science, Economics, or comparable education in the IT field with relevant experience.
- Experience in Inside Sales or Enterprise Sales.
- Excellent analytical skills and the ability to apply findings to marketing campaigns, daily-work organization, process improvements, or other initiatives.
- Strong communication skills, a positive attitude, and a high level of intercultural competence.
Responsibilities
- Establish and expand business relationships with TeamViewer customers.
- Identify cross-selling and upselling opportunities and promote the full TeamViewer product platform.
- Manage and steer team KPIs and regularly report on performance to the EVP.
- Stay informed about markets, campaigns, targets, and actual results.
- Work with SSE to anticipate obstacles, improve internal processes, and increase team productivity.
- Ensure knowledge transfer within the team and continually improve customer service.
- Participate in day-to-day work, identify improvements and process optimizations, and support colleagues with questions.
- Evaluate market performance data and trends, assess external factors affecting sales, and recommend strategies and improvements.
- Work with SSE and Marketing to plan and implement campaigns for assigned markets.
- Coordinate with Customer Support to provide customers with a seamless product experience.
- Hire, train, and develop team members.
- Create and manage staff schedules, including shift assignments, holiday approvals, and leave management.
Benefits
- Competitive compensation and bonuses.
- Flexible PTO and paid holidays.
- 401(k) with employer matching.
- Comprehensive health insurance package, including the option of 100% employer-paid medical coverage.
- Up to 12 weeks of parental leave.
- Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
- Quarterly teambuilding events, leadership luncheons, and companywide All Hands meetings.
- Open door policy and business casual dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
