Team Manager - Inside Sales (Onsite, Midtown - Tampa, FL)

TeamViewer Germany • Tampa, FL

21d • Onsite

About The Position

The Team Manager - Inside Sales organizes and develops the Inside Sales teams as part of the global Sales leadership team. The manager leads and motivates the team to achieve individual and department KPIs while delivering exceptional customer service. The role oversees customer relationship development, sales performance, market and campaign execution, internal process improvements, and coordination with Sales, Marketing, and Customer Support. It is also responsible for hiring, training, developing, and scheduling team members.

Requirements

• Degree in Business Information Technology, Applied Computer Science, Economics, or comparable IT-field education with relevant experience.
• Experience in Inside Sales or Enterprise Sales.
• Excellent analytical skills and ability to implement findings effectively, including through marketing campaigns, changes to daily work, and process improvements.
• Strong communication skills.
• Positive attitude.
• High level of intercultural competence.

Responsibilities

• Establish and expand business relationships with TeamViewer customers.
• Identify cross-sell and up-sell opportunities and distribute the full TeamViewer product platform.
• Manage team KPIs and regularly report results to the EVP.
• Stay informed about markets, campaigns, targets, and actual performance.
• Work with SSE to anticipate obstacles, improve internal processes, and increase team productivity.
• Ensure knowledge transfer within the team and continually improve customer service.
• Remain engaged in daily work, identify process improvements, and support colleagues with questions.
• Evaluate market performance data and trends, assess external factors affecting sales, and recommend future strategies and improvements.
• Work with SSE and Marketing to plan and implement campaigns for assigned markets.
• Coordinate with Customer Support to provide customers with a seamless product experience.
• Hire, train, and further develop the team.
• Create and manage staff schedules, including shift assignments, holiday approvals, and leave management.

Benefits

• Competitive compensation and bonuses
• Flexible PTO
• Paid holidays
• 401(k) with employer matching
• Comprehensive health insurance package, including the option of 100% employer-paid medical coverage
• Up to 12 weeks of parental leave
• Basic life insurance
• Short-term disability
• Long-term disability
• Quarterly teambuilding events
• Leadership luncheons
• Companywide All Hands meetings
• Open door policy
• Business casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Manager