Team Manager, Enterprise Account Management - (Remote, USA)

TeamViewer Germany • Tampa, FL

2d • Remote

About The Position

TeamViewer is hiring a first-line people manager to lead its Enterprise Account Manager team for the Americas. The team consists of six Account Managers, each responsible for up to 40 existing enterprise customers with at least $10,000 in annual recurring revenue. The manager owns the team’s gross and net revenue retention, expansion attainment, and forecast quality, but does not carry an individual account book. New-customer acquisition is handled by Account Executive leadership, while renewals below $10,000 are handled by the Enterprise Account Specialist team.

The manager leads and develops the Account Managers through regular one-on-ones, call and deal reviews, account-plan reviews, and documented development paths. They manage account assignments and territories, lead renewal and expansion forecasting, and establish clear handoff practices with the Enterprise Account Specialist team. They also recruit, onboard, and ramp Account Managers, coordinate with cross-functional partners to address customer and commercial blockers, and run quarterly business reviews for the team.

The position is remote within the United States and includes regular travel to Tampa and to customers. TeamViewer describes itself as a global digital workplace platform company with more than 1,900 employees and approximately 645,000 customers. It promotes an inclusive workplace and opportunities for employees to grow personally and professionally.

Requirements

• At least 5 years of experience in enterprise account management, renewals, or customer-facing sales with existing customers in SaaS or technology.
• At least 2 years leading a quota-carrying team as a first-line manager.
• A track record of owning and reporting a team retention or revenue number, with disciplined weekly forecasting and a reputation for accuracy.
• Demonstrated ability to develop account managers or sellers into top performers.
• Strong commercial judgment regarding renewals, multi-year structures, pricing, and procurement in mid-size and large organizations.
• Ability to establish and maintain operating agreements with peer leaders and cross-functional teams.
• Fluency in Salesforce forecasting, pipeline hygiene, and account-planning cadences.
• Ability to work remotely within the United States and travel regularly to Tampa and to customers.

Nice To Haves

• Experience in remote connectivity, IT management, or adjacent enterprise software.

Responsibilities

• Lead, coach, and develop six Enterprise Account Managers through weekly one-on-ones, call and deal reviews, account-plan reviews, and documented development plans.
• Own the team’s gross revenue retention, net revenue retention, and expansion attainment across the Americas $10,000+ ARR customer book, with weekly reporting.
• Run the weekly renewals and expansion forecast by stage and category, present it in the regional forecast call, and hold the team accountable for forecast accuracy.
• Manage account books and territories, keep each representative below the 40-account cap, rebalance accounts as they grow past $10,000 ARR, and assign accounts when representatives join, leave, or change territories.
• Drive the renewal process by ensuring renewals are engaged well ahead of term, communicating customer value, flagging risk early, and escalating multi-year and pricing decisions under rules set with the VP.
• Own the Account Manager-side operating agreement with the Enterprise Account Specialist team, including timely and Salesforce-confirmed hand-ups of accounts at or above $10,000 ARR and passing sub-$10,000 add-ons to the specialist team.
• Recruit, interview, and onboard Account Managers for open seats, with a defined ramp plan and time-to-productivity target.
• Partner with Enterprise Solution Engineering, Customer Success, Support, Sales Operations, and Finance to remove retention and expansion blockers, and bring customer and market insights to Product and leadership.
• Run quarterly business reviews for the Account Manager team covering prior-quarter results, renewals two quarters ahead, expansion pipeline, and account whitespace.

Benefits

• Competitive compensation and bonuses.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance, including the option of 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
• Quarterly team-building events, leadership luncheons, and companywide All Hands meetings.
• Open-door policy and business-casual dress code.
• Accommodations or adjustments during the application and hiring process, including interview or onboarding support, are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed