Team Leader $18.50 - Sandy Springs

Goodwill of North Georgia•Sandy Springs, GA

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met. The role may serve as the key holder responsible for opening and/or closing the store and performs or assists with the functions handled by store personnel. The Team Leader develops, trains, coaches, and supports team members, while ensuring compliance with agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures. The position supports effective customer service by greeting and assisting donors and customers, addressing complaints, and communicating issues to management. It also helps maintain store appearance, housekeeping, records, and reports. The Team Leader must maintain proficiency across workstations, attend required meetings and training, and may transfer to any Goodwill of North Georgia store within the territory as needed. Work may involve heat, cold, and dust, and requires meeting the position’s physical demands. Availability is required Monday through Sunday during operating hours as business needs require.

Requirements

High school diploma or GED required.
Two to three years of retail experience.
Excellent oral and written communication skills in English and strong interpersonal skills.
Certification and license to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in heat, cold, and dust.
Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework preferred.
Bilingual skills are a plus.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder/team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Follow the task outline for the job being supervised and performed.
Greet and assist donors and customers, and ensure customer needs are met through efficient and effective service.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain the overall store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Help maintain company records and reports accurately and in a timely manner.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.