Team Leader $18.50 - Commerce Store

Goodwill of North Georgia•Commerce, GA

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met and may open or close the store as the key holder on duty. The role includes developing, training, coaching, and supporting team members, providing customer and donor service, resolving complaints, and communicating issues to management. The Team Leader also performs and assists with store tasks, maintains the store's appearance and housekeeping, supports accurate and timely records and reports, and follows agency procedures and safety requirements. The position may require transferring to another Goodwill of North Georgia store within the territory as needed.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English.
Interpersonal skills.
Certification and license to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in heat, cold, and dust.
Ability to meet the physical requirements of the position, including bending, reaching, grasping, standing and/or walking for extended periods, and pushing, pulling, and lifting up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework.
Bilingual ability.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder or team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.
Adhere to the task outline for the job being supervised and performed.
Greet and assist donors and customers, and ensure customer needs are met through efficient and effective service.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain the store's appearance and housekeeping to agency standards.
Perform and assist with functions completed by store personnel.
Help maintain company records and reports accurately and in a timely manner.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.