Team Leader $18.50 - John's Creek Store

Goodwill of North Georgia•Johns Creek, GA

14h•Onsite

About The Position

The Team Leader supervises store personnel during an assigned shift to ensure operational standards are met. The role may include opening or closing the store as the key holder on duty, and performing or assisting with all functions handled by store personnel. The Team Leader develops, trains, coaches, and supports team members’ career growth; ensures customers and donors receive efficient, effective service; and assists with resolving complaints and communicating issues to management. The role also helps maintain the store’s appearance, housekeeping, records, and reports in accordance with agency standards and procedures. The employee must follow agency policies, safety and security procedures, and the task outline for the work being supervised and performed. Attendance at required meetings and training is expected, and the employee may be transferred to another Goodwill of North Georgia store within the territory as needed. The position requires availability Monday through Sunday during store operating hours as business needs require.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certification and license to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in heat, cold, and dust.
Ability to meet physical requirements, including bending, reaching, grasping, standing and/or walking for extended periods, and pushing, pulling, and lifting up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework.
Bilingual skills.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder or team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.
Follow the task outline for the job being supervised and performed.
Greet and assist donors and customers, and ensure customer needs are met through efficient and effective service.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Help maintain company records and reports accurately and in a timely fashion.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.