Team Leader $18.50 - Cobb Parkway

Goodwill of North Georgia•Smyrna, GA

10h•Onsite

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met. The role may open or close the store as the key holder on duty and supports team members through development, training, coaching, and career growth. The Team Leader follows agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures; performs and oversees assigned tasks; assists donors and customers; resolves complaints; maintains store appearance and housekeeping; supports accurate and timely records and reports; and may transfer to another Goodwill of North Georgia store within the territory as needed. The position also requires dependable transportation and an electronic communication device, acceptable safety work shoes, and flexibility to work Monday through Sunday during operating hours as business needs require.

Requirements

High school diploma or GED required.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Must be certified and licensed to operate a forklift.
Must maintain dependable transportation and an electronic communication device.
Must be proficient in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Must be able to adapt to growth and a changing environment within the agency.
Must be able to work in heat, cold, and dust.
Must be able to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Must be available Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework preferred.
Bilingual skills are a plus.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder or team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Follow the task outline for the job being supervised and performed.
Greet and assist donors and customers, and ensure customer needs are met efficiently and effectively.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain overall store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Help maintain company records and reports accurately and in a timely manner.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.