Team Leader $18.50 - Grasslands Store

Goodwill of North Georgia•Alpharetta, GA

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met. The role may serve as the key holder on duty, opening and/or closing the store, and supports team members through development, training, coaching, and career-growth guidance. The Team Leader follows agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures, and performs the tasks outlined for the job being supervised. The role also provides donor and customer service, resolves complaints, maintains proficiency across workstations, supports store appearance and housekeeping, and helps ensure company records and reports are accurate and timely. The position may require transfer to any Goodwill of North Georgia store within the territory as needed. The Team Leader must be available Monday through Sunday during operating hours as business needs require.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certified and licensed to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in heat, cold, and dust.
Ability to meet the physical requirements of the position, including bending, reaching, grasping, standing and/or walking for extended periods, and pushing, pulling, and lifting up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework preferred.
Bilingual ability is a plus.

Responsibilities

Supervise store personnel during assigned shifts and ensure operational standards are met.
Open and/or close the store as the key holder/team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Adhere to the task outline for the job being supervised and performed.
Greet and assist donors and customers, ensuring customer needs are met and service is efficient and effective.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required across all workstations.
Monitor and maintain store appearance and housekeeping to agency standards.
Perform and assist with functions completed by store personnel.
Support accurate and timely maintenance of company records and reports.
Attend required agency meetings and training.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.