Team Leader $18.50 - Grasslands Store

Goodwill of North Georgia•Milton, GA

3d•Onsite

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met and may open or close the store as the key holder on duty. The role supports team members through development, training, coaching, and career-growth support, and ensures compliance with agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures. The Team Leader performs and assists with store personnel functions, maintains proficiency across workstations, and follows the task outline for the work being supervised and performed. The position greets and assists donors and customers, supports effective customer service, helps resolve complaints, and communicates issues to management. It also maintains store appearance and housekeeping, supports accurate and timely records and reports, attends required meetings and training, and may transfer to any Goodwill of North Georgia store within the territory as needed. Other duties may be assigned by management.

Requirements

High school diploma or GED required.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certified and licensed to operate a forklift.
Maintain dependable transportation and an electronic communication device.
Proficient in Microsoft Office.
Start employment wearing acceptable safety work shoes.
Able to adapt to growth and a changing environment within the agency.
Able to work in heat, cold, and dust.
Able to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Available to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework preferred.
Bilingual skills are a plus.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder/team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Adhere to the task outline for the job being supervised and performed.
Greet and assist donors and customers, ensuring customer needs are met and service is efficient and effective.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required across all workstations.
Monitor and maintain the overall store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Support accurate and timely maintenance of company records and reports.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.