Team Leader $18.50 - Commerce Store

Goodwill of North Georgia•Commerce, GA

About The Position

The Team Leader supervises store personnel during an assigned shift to ensure operational standards are met, and opens or closes the store as the key holder/team leader on duty. The role develops, trains, coaches, and supports team members, while ensuring compliance with agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures. The Team Leader assists donors and customers, establishes effective customer service, resolves complaints, and communicates issues to management. The role maintains proficiency across workstations, supports store appearance and housekeeping, performs and assists with store personnel functions, helps keep company records and reports accurate and timely, and attends required meetings and training. The position may require transfer to any Goodwill of North Georgia store within the territory as needed, as well as other duties assigned by management.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certification and license to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in all types of conditions, including heat, cold, and dust.
Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework preferred.
Bilingual skills are a plus.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder/team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Adhere to the task outline for the job being supervised and performed.
Greet and assist donors and customers, ensuring customer needs are met and service is efficient and effective.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain the store’s appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Support accurate and timely maintenance of company records and reports.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties assigned by management.