Team Leader $18.50 - John's Creek Store

Goodwill of North Georgia•Johns Creek, GA

4d•Onsite

About The Position

The Team Leader supervises store personnel during an assigned shift to ensure operational standards are met. As the key holder/team leader on duty, this role opens and/or closes the store, performs and assists with store personnel functions, and maintains proficiency across required workstations. The Team Leader develops, trains, coaches, and supports team members’ career growth; follows agency policies, Donated Goods Retail standard operating procedures, and safety and security procedures; and adheres to the task outline for the work being supervised and performed. The role greets and assists donors and customers, ensures efficient and effective service, helps resolve complaints, and communicates complaints and issues to management. It also monitors store appearance and housekeeping, supports accurate and timely company records and reports, and attends required meetings and training. The Team Leader may transfer to any Goodwill of North Georgia store within the territory as needed and performs other duties assigned by management. The position requires working in varying conditions, including heat, cold, and dust, and meeting the physical requirements of the role, including bending, reaching, grasping, standing or walking for extended periods, and pushing, pulling, and lifting up to 30 pounds, with or without accommodation. The employee must be available Monday through Sunday during operating hours as needed for business operations.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certified and licensed to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must start employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in heat, cold, and dust.
Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework.
Bilingual ability.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder/team leader on duty.
Develop, train, coach, and support team members for career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and safety and security policies and procedures.
Adhere to the task outline for the job being supervised and performed.
Greet and assist donors and customers, ensuring their needs are met and service is efficient and effective.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required across all workstations.
Monitor and maintain store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Support accurate and timely maintenance of company records and reports.
Attend meetings and training as required by the agency.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties assigned by management.