Team Leader

Tractor Supply Company•Elk City, OK

13d•Onsite

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. The role is expected to be among the store’s top sellers and includes ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. Team Leaders lead assigned Team Members during shifts, help maintain safe and productive operations, and support customer engagement and store readiness. The position generally works indoors in a moderately noisy environment, with work also required in outdoor areas and adverse weather. Shifts vary by store, generally lasting at least four hours and potentially exceeding eight hours. The position is non-sedentary and requires moving throughout the store and outdoor areas, operating store equipment, handling merchandise and poultry, and completing required training and certifications. Retail experience and/or knowledge of farming, ranching, pets/equine, or welding is strongly preferred; supervisory experience is preferred. A high school diploma or equivalent is preferred but not required.

Requirements

Must be at least 18 years of age.
Must possess a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform Team Member responsibilities.
Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
Must be able to operate equipment related to job duties efficiently, safely, properly, and accurately.
Must be able to perform listed physical tasks with or without reasonable accommodation.
Must be able to complete required training and certifications, including certification to dispense propane.
Must be able to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Follow and enforce policies and procedures to uphold a safe and productive work environment.
Deliver Legendary Service and reinforce service behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own the execution, maintenance, replenishment, signing, and recovery of Power Panels and Clipstrips.
Own Endcap execution, maintenance, signing, and recovery.
Complete weekly Clothing Department recovery and follow assigned standards and follow-up.
Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Move and transfer merchandise weighing up to 50 pounds; push and pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
Lift or reach merchandise overhead occasionally and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Operate necessary store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Read, write, and count accurately; communicate effectively with Team Members and customers; and process information and merchandise through the point-of-sale system.
Handle and be in contact with birds/poultry.
Complete training and certification to dispense propane and dispense propane.
Complete required training and certifications for business needs, travel as required in support of district needs, and drive or operate a vehicle for business needs.