Team Leader

Royal Farms•Rustburg, VA

10d

About The Position

The Team Leader is responsible for the complete operation of the store while on duty and acts as the Person in Charge unless a more senior-level manager is present. The role supports the store management team in customer service, product availability, food service execution, safety, shift management, and vendor care. The Team Leader makes recommendations regarding store concerns and opportunities and helps ensure customer satisfaction, maximize sales, control costs, and achieve established goals. The position oversees shift operations, coordinates team responsibilities, performs operational tasks, and ensures compliance with company policies, procedures, and safety requirements. It also serves as a Certified Trainer, onboarding and training team members and providing feedback and coaching. The Team Leader ensures food and beverage programs are executed, maintains standards for food quality and safety, merchandising, service, and cleanliness, and promptly reports facility or equipment issues. The role supervises all store employees when a more senior leader is absent. It requires physical activity throughout the shift, availability primarily for second or third shifts, weekends, and holidays according to business needs, schedule flexibility, Food Safety Certification, completion of required leadership classroom training, slip-resistant shoes, reliable transportation, and consistent on-time attendance.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must possess strong written, verbal, and interpersonal communication skills.
Must possess strong supervisory and organizational skills.
Must demonstrate strong leadership skills.
Must demonstrate the ability to encourage, inspire, and develop team members.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be available to primarily work second or third shift, weekends, and holidays based on business needs.
Must be flexible with the work schedule to assist with changing business needs.
Must become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

At least 1 year of food service or retail management experience.
Internal candidates should have been employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.
Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

Ensure customers receive outstanding service by maintaining a friendly environment, product knowledge, and customer service standards.
Coach and support team members in delivering consistent, friendly, and knowledgeable customer service.
Develop knowledge of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinating team responsibilities and responding to operational needs.
Perform shift tasks including POS transactions, vendor check-in, and adherence to cash control standards.
Hold team members and self accountable for compliance with policies, procedures, and safety requirements.
Follow safety and security procedures to protect team members, customers, and company assets.
Onboard and train team members as a Certified Trainer, and provide regular feedback and coaching.
Ensure execution of food service and beverage programs, including ordering, production planning, product handling, and product appearance.
Maintain standards for food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work such as cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report maintenance issues or hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow company safety, security, and operational procedures.
Uphold company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Supervise all store employees in the absence of a more senior leader.
Perform other projects and duties as assigned.