Team Leader

Tractor Supply Company•Ionia, MI

13d

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to maintain Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. The role also includes leading assigned Team Members during shifts, supporting store readiness and customer engagement, and following and reinforcing safe, consistent operating standards.

Requirements

Must be at least 18 years of age and have a valid driver’s license.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have strong interpersonal skills and be able to resolve issues ethically and with minimal conflict.
Must be able to complete required training and certifications, including training and certification to dispense propane.
Must be able to safely operate equipment needed for the role and provide a high level of customer service.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to operate store equipment such as a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to handle and be in contact with birds or poultry.
Must be able to use written and verbal communication skills to communicate effectively with Team Members and customers and process information and merchandise through the point-of-sale system.

Nice To Haves

Retail experience and/or knowledge of farming, ranching, pets or equine, or welding is strongly preferred.
Supervisory experience is preferred.
A high school diploma or equivalent is preferred but not required.
Basic computer skills.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Follow and enforce policies and procedures to uphold a safe and productive work environment.
Deliver Legendary Service and reinforce the company’s service behaviors through customer engagement, coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce operating standards.
Model selling behaviors and perform as one of the store’s top-selling Team Members.
Own the execution, maintenance, replenishment, signing, and recovery of Power Panels and Clipstrips.
Own Endcap execution, maintenance, signing, and recovery.
Complete weekly Clothing Department recovery, including assigned standards and follow-up.
Support assigned BOPIS/OMNI tasks, including picking, staging, customer handoff, and follow-up.
Lead assigned Team Members during shifts by delegating tasks, following up, setting service expectations, and reinforcing safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Maintain store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate cash registers, computers, forklifts, and other equipment as needed, and assist customers with loading purchases.
Complete related documentation accurately and on time.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.