Team Leader

Primark•Grapevine, TX

8d•$24 - $27•Onsite

About The Position

The Team Leader drives sales and delivers an outstanding customer experience by leading, motivating, and developing Sales Associates. The role partners with the management team to support daily store operations, uphold operational standards, and foster a high-performing, engaged, and inclusive colleague experience. The Team Leader provides direction, coaching, and feedback; maintains product availability and merchandising standards; and helps deliver a fast, friendly, and efficient shopping experience. The position reports to the Department Manager. The role requires frequent movement and physical activity in the sales floor and stockroom. Colleagues must be able to stand and walk for extended periods, bend and reach during merchandising, handle merchandise and fixtures, move mannequins, and work from ladders or step stools. Depending on assigned responsibilities, trained and authorized colleagues may operate balers and manual or electric pallet jacks. Reasonable accommodations are available as required by law. The posted pay range is $24–$27. The base pay offered may vary based on geographic region, job-related knowledge, skills, experience, and other factors. Primark describes its culture as people-first, inclusive, and committed to equal employment opportunity and reasonable accommodation.

Requirements

Ability to lead, motivate, and manage a team effectively while fostering a positive and supportive working environment.
Strong customer service skills and the ability to deliver a great shopping experience and resolve issues confidently.
Good organizational and time management skills, including the ability to prioritize and manage multiple tasks.
Ability to think on one's feet, solve problems, and adapt to changing store needs or customer demands.
Clear and effective communication skills for interacting with customers, colleagues, and management.
Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
Ability to communicate effectively and efficiently in English, orally and in writing, with managers, supervisors, hourly colleagues, and customers.
Ability to stand and walk for extended periods, up to eight hours per shift, on hard-surface floors.
Ability to frequently bend, stoop, crouch, kneel, twist, and reach at or above shoulder level.
Ability to frequently lift, carry, push, and pull merchandise, fixtures, signage, and visual display materials weighing up to 25 pounds, and occasionally lift items weighing up to 50 pounds independently or with assistance when appropriate.
Ability to move, position, dress, and manipulate mannequins weighing up to 50 pounds, independently or with assistance when appropriate.
Ability to frequently climb, descend, and work from ladders or step stools.
Ability to perform tasks requiring manual dexterity, including assembling displays, handling merchandise, using hand tools, operating handheld devices, and detailed visual presentation work.
Ability to move throughout the sales floor and stockroom, occasionally use stairs where applicable, and occasionally work in varying temperatures, including outdoor areas or storage spaces where applicable.

Responsibilities

Drive sales and deliver an outstanding customer experience by leading, motivating, and developing a team of colleagues.
Collaborate with the management team to support daily store operations and maintain operational standards.
Provide colleagues with clear direction, daily coaching, and in-the-moment feedback.
Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
Ensure the sales floor is well-presented, merchandised, and fully replenished.
Allocate daily tasks and support schedules so colleagues are productive and focused on priorities.
Oversee key customer areas and support a fast, friendly, and efficient shopping experience.
Support opening, closing, and store duty management when needed.
Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
Support colleague performance and contribute to a positive, inclusive, high-engagement culture.
Coach, motivate, and support colleagues through communication, recognition, onboarding, and ongoing development.
Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
Communicate instructions, coaching, corrective action, and safety instructions effectively in English to managers, supervisors, and hourly colleagues.
Provide customer service in English and monitor the performance of English-speaking colleagues whose duties require customer communication.