Make Team Lead- N1

The J.M. Smucker Co.•Decatur, AL

About The Position

The Team Leader leads an operating shift and is responsible for continuous improvement, training, and collective team performance, measured through the team scorecard and overall skill development. The role provides a leadership path toward Tier 4 in the Decatur Tier Progression System, but is not automatically a Tier 4 role. The Team Leader plans and staffs the shift, maintains operational and safety standards, develops team members, coordinates cross-functional work, and uses problem-solving tools to address operational issues and improve performance. The role also manages team meetings, performance reviews, training plans, time and attendance, and team development activities.

Requirements

Strong leadership.
Strong collaboration and communication.
Absenteeism rate maintained below 3 absences in the last 12 months (3 points or less).
Not active in the Progressive Discipline Process at Written Warning or above.
Have been in the current department for 12 months.
Must not have work restrictions that prevent performing the essential functions of the posting department.

Responsibilities

Own the team’s collective performance across safety, quality, and productivity.
Develop a shift plan before the team meeting and deploy resources to meet team commitments and business needs.
Use team meeting time effectively, ensuring commitments are resourced and team owners lead their areas.
Lead EOS and DDS meetings.
Measure, track, and review team performance using scorecards and gap analysis, monthly or weekly as required.
Ensure line positions are covered and adequate expertise is maintained, including vacation planning, overtime, and rotating team positions to support training, ownership, and career plans.
Allocate resources to broader work addressing key team losses and own the team skill matrix based on team needs.
Ensure skill maintenance expectations are met (future state).
Ensure the trigger list is followed for HSE, Quality, Organization, and Production.
Maintain Right-to-Run standards across Packing.
Maintain operational standards, including CILs, CNTL, sanitation, QA checks, and defect elimination.
Manage Workday time and attendance activities, including daily time verification, time-off entry, and absence management.
Complete work plans and one-to-ones with team members and coach functional owners, including SFLs and QFLs, on scorecard completion and delivery.
Ensure each team member has a training plan and remove barriers to training to support high-performing, flexible, self-sufficient teams.
Provide feedback on counterproductive interpersonal and operational behavior, lead principle-based decision-making, and facilitate conflict resolution.
Interface with Make, Pack, and Ship to deliver effective Feed-to-Ship flow for the customer.
Support cross-functional communication with Logistics, QA, and HR to meet shift demands.
Provide balanced positive and improvement feedback based on observations.
Develop the team in safe, high-quality, productive operations, ensure continuous improvement, and maintain a corporate-level understanding of QMS.
Manage team masterplans, 90-day plans, and team scorecards (future state).
Collaborate with the OC Leader to manage the skill matrix (future state).
Work with the OC Pillar Leader to plan and execute team-building events.
Reinforce the Accountability Model to provide feedback and improve team effectiveness.
Work proactively with the team and leadership to mitigate operational problems before they occur.
Champion SQMS tools to solve problems to root cause, including why-why, AM, Breakdown Elimination, and FI, as needed.
Provide improvement feedback in the Production Planning/Scheduling Process.
Work with Process and Packing Technology Leaders to eliminate interdepartmental losses (future state).