Team Leader - $21 per hour plus tips

Ski Butlers • Ketchum, ID

1d

About The Position

Team Leaders, also referred to as shift managers, uphold Ski Butlers’ customer service standards and manage the flow of day-to-day operations. The role requires adapting to changing conditions, managing expectations, and leading by example. Team Leaders oversee shop opening and closing, shift communication, delivery planning, customer responses, technician dispatch, and daily brand standards. They may also assist with equipment sizing, reservations, refunds, labor management, and delivery and support operations.

The position is seasonal in Sun Valley. Daily operations are organized into morning and evening shifts, and weekend and holiday work is expected. The base wage is $21 per hour, plus tips. Full- and part-time roles are available.

Requirements

• Valid driver’s license.
• Expect to work weekends and holidays.

Nice To Haves

• Previous hospitality experience is preferred but not required.

Responsibilities

• Open and close the shop daily.
• Lead pre- and post-shift team meetings and ensure each Ski Technician understands the shift’s expectations and responsibilities.
• Plan delivery routes, support calls, and pickups for the current and upcoming shift.
• Respond promptly to customer phone calls, text messages, emails, and voicemails.
• Dispatch ski technicians to reactive support calls.
• Ensure daily brand standards are met for uniforms, vans, equipment, and shop cleanliness.
• Set up the next shift for success.
• Upsell existing guests through phone calls and texts during pre-delivery communication.
• Size guests with the proper equipment for incoming orders.
• Schedule work assignments for the following shift.
• Give positive and constructive real-time feedback and coaching to help meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Assist with delivery and support service operations as needed.

Benefits

• Access to a Sun Valley Ski Pass for full-time employees.
• Free Alterra Mountain Company employee pass with unlimited access to all AMC-owned resorts.
• Option to upgrade to a full Ikon Pass at a heavily discounted rate.
• Ability to ski every day, subject to blackout dates at Deer Valley.
• Access to more than 645 industry-discounted brands through ExpertVoice.
• Discounted access to Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit and company match for staff members over 18.
• Four location-specific, customer-service-based bonuses during the season.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed