Team Leader $18.50 - Bells Ferry Store

Goodwill of North Georgia•Woodstock, GA

About The Position

The Team Leader supervises store personnel during assigned shifts to ensure operational standards are met and may open or close the store as the key holder on duty. The role supports the development, training, coaching, and career growth of team members, and performs or assists with all functions completed by store personnel. The Team Leader serves donors and customers, ensures efficient and effective customer service, helps resolve complaints, and communicates issues to management. The position maintains store appearance and housekeeping, supports accurate and timely company records and reports, and follows agency policies, retail standard operating procedures, and safety and security procedures. The Team Leader may be required to transfer to any Goodwill of North Georgia store within the territory and perform other duties assigned by management.

Requirements

High school diploma or GED.
Two to three years of retail experience.
Excellent oral and written communication skills in English and interpersonal skills.
Certification and license to operate a forklift.
Dependable transportation and an electronic communication device.
Proficiency in Microsoft Office.
Must begin employment wearing acceptable safety work shoes.
Ability to adapt to growth and a changing environment within the agency.
Ability to work in conditions including heat, cold, and dust.
Ability to bend, reach, grasp, stand and/or walk for extended periods, and push, pull, and lift up to 30 pounds, with or without accommodation.
Availability to work Monday through Sunday during operating hours as needed for business operations.

Nice To Haves

Associate degree or completion of related retail management coursework.
Bilingual ability.

Responsibilities

Supervise store personnel during assigned shifts to ensure operational standards are met.
Open and/or close the store as the key holder or team leader on duty.
Develop, train, coach, and support team members in their career growth within the organization.
Comply with agency policies, Donated Goods Retail standard operating procedures, and agency safety and security policies and procedures.
Follow the task outline for the job being supervised and performed.
Greet and assist donors and customers, ensuring customer needs are met and service is efficient and effective.
Assist with and resolve complaints, and communicate complaints and issues to the management team.
Maintain proficiency in tasks required at all workstations.
Monitor and maintain store appearance and housekeeping to agency standards.
Perform and assist with all functions completed by store personnel.
Help maintain company records and reports accurately and in a timely manner.
Attend agency meetings and training as required.
Transfer to any Goodwill of North Georgia store within the territory as needed or required.
Perform other duties as assigned by management.