DMS LOG | Team Leader - Warehouse US | Operations

DMS Logistics•Miami, FL

8d•Onsite

About The Position

DMS Logistics is a Brazilian multinational freight forwarding company with 40 years of experience in foreign trade. Its Operations sector designs shipment logistics and monitors cargo collection, import and export operations, as well as document verification in each country. The Team Leader – Warehouse US oversees operational and tactical alignment across the US warehouse network, including DMS’s Miami facility and third-party warehouse sites in other states. The role leads and develops the Miami Operations Team Leader and Warehouse Analysts supporting 3PL sites, standardizes processes and KPI frameworks, consolidates reporting, manages third-party warehouse relationships, and supports network expansion. It also promotes compliance, continuous improvement, and sound decisions about whether to use 3PLs or internalize operations. The role reports risks, resource needs, and strategic decisions to the Head of the area. The position is full-time, on-site, with an eight-hour Monday-to-Friday schedule. The employer describes its work environment as hybrid, flexible, planned, light, diverse, agile, and collaborative, and offers career planning, performance management, growth opportunities, and training.

Requirements

Bachelor’s degree in Business Administration, Logistics, International Trade, Economics, or a related field.
Fluent English and intermediate-to-advanced Spanish and Portuguese.
Experience in freight forwarding, logistics, or warehouse operations, including at least two years in a leadership role.
Prior experience managing third-party warehouses, including SLAs and vendor performance evaluation.
Operational experience with FCL, LCL, and air shipments, including imports.
Proficiency in Microsoft Office and Power BI; familiarity with KPI dashboards.
Familiarity with bonded warehouse compliance, C-TPAT/TSA/CCSF, and customs compliance frameworks.
Availability to travel between US warehouse sites.
Ability to meet the hours and days required by US warehouse operations, including travel.
Leadership of leaders and ability to develop other leaders.
Strategic and tactical thinking, translating strategy into operational execution.
Vendor and 3PL management skills.
Conflict management skills.
Analytical, data-driven decision-making ability.
Autonomy and ownership.
Ability to structure and build new teams.
Ability to multitask.
Attention to detail and a process- and systems-oriented mindset.

Responsibilities

Ensure operational and tactical alignment across the US warehouse operation, including the Miami owned facility and 3PL sites in other states.
Directly lead and develop the Team Leader Operations – Miami and Warehouse Analysts supporting 3PL sites in other states.
Standardize processes, SOPs, and KPI frameworks across US warehouse sites.
Consolidate warehouse KPI, cost, and productivity reporting.
Manage relationships with third-party warehouses, including SLAs, performance evaluations, escalations, and issue resolution.
Support opening new sites and onboarding new 3PL partners in new states.
Ensure consistent bonded warehouse, CBP, C-TPAT/TSA/CCSF, and customs compliance across sites.
Participate in 3PL-versus-internalization decisions for new markets.
Set team and individual goals for direct reports and conduct feedback sessions, one-on-ones, and OKRs.
Drive continuous improvement initiatives across the US warehouse network.
Escalate risks, resource needs, and strategic decisions to the Head of the area.
Travel between US warehouse sites as needed.