Team Leader, Customer Site

Thermo Fisher Scientific • San Diego, CA

3d • Onsite

About The Position

The Team Leader, Customer Site leads the daily supervision of a small team of customer site-based personnel and ensures the team consistently delivers high levels of customer service. The role oversees services including order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support operations. The position leads a diverse, cross-functional team of on-site laboratory specialists and manages the employee lifecycle, including hiring, identifying training needs, coordinating development, and conducting performance evaluations.

The Team Leader delivers the committed contractual scope of work, develops and tracks business metrics, and supports customer performance reviews with the Program or Regional Manager. The role serves as a liaison between the customer and Thermo Fisher Scientific, coordinates vendor escorts and customer visits, writes and implements SOPs, conducts site audits, and ensures annual physical inventory is completed. It also identifies opportunities to expand services, presents capability reviews, supports sales and customers in identifying savings and opportunities, and advances process improvement and safety initiatives.

The position works primarily at customer sites, sometimes independently, in laboratory environments that may involve chemical-based allergens and varied temperatures, including cold rooms and outdoor areas. PPE is required in designated areas. The role involves frequent standing, walking, manual material handling, and use of material-handling equipment, with lifting up to 40 pounds regularly and up to 50 pounds occasionally. Overtime may be needed. Employment is subject to successful completion of Thermo Fisher and any customer-mandated screening, credentialing, or badging requirements.

Requirements

• High school diploma or equivalent.
• At least 4 years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling.
• Experience working in a Good x Practice (GxP) environment.
• International Air Transport Association (IATA) and U.S. Department of Transportation (DOT) Hazardous Goods certification.
• Leadership, supervisory, and interpersonal skills to lead, coach, and enhance team culture.
• Basic understanding of employment and labor law regulations.
• Strong verbal and written communication skills.
• Professional appearance and demeanor, confidentiality, and adherence to Thermo Fisher Scientific values.
• Computer proficiency and intermediate Microsoft Office skills.
• Basic chemical knowledge, including chemical handling and calculations such as molarity and percent by volume.
• Ability to use software for reagent batch records and chemical inventory tracking.
• Strong analytical and problem-solving abilities, timely decision-making, workload balancing, and coordination of overlapping priorities in a fast-paced environment.
• Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
• Ability to push or pull loads up to 100 pounds using material-handling equipment.
• Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
• Ability to work in varied-temperature environments, including cold rooms and outdoor areas.
• Ability to work at customer sites, including independently when required.
• Ability to wear required PPE, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses, depending on the work area.
• Successful completion of Thermo Fisher pre-employment screening, including background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

• Bachelor’s degree in a related field, or a combination of education and experience demonstrating the required skills; military service or training may also be considered in lieu of a degree.
• Knowledge of OSHA General Industry requirements.

Responsibilities

• Lead the daily supervision of a small team of customer site-based personnel and enable consistent delivery of high levels of customer service.
• Oversee service offerings, including order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support.
• Lead a diverse, cross-functional team of on-site laboratory specialists.
• Manage the employee lifecycle, including new-hire selection, identification of training needs, coordination of development training, and employee performance evaluations.
• Deliver the committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate with and support the Program or Regional Manager in customer performance reviews.
• Act as a liaison between the customer and Thermo Fisher Scientific; coordinate on-site vendor escorts and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Identify opportunities to expand services in assigned areas.
• Provide capability review presentations and support the sales team and customer in identifying savings and opportunities.
• Support Practical Process Improvement initiatives and promote a process improvement culture.
• Support safety programs, including hazard identification, inspections, incident reporting and investigations as required, and communication and enforcement of local safety expectations.
• Represent Thermo Fisher Scientific professionally and positively at customer locations.
• Perform other responsibilities as assigned by management.
• Use material-handling equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts.
• Work overtime or independently as needed.

Benefits

• Competitive remuneration and potential variable annual bonus based on company, team, and/or individual performance.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan with the opportunity for eligible colleagues to purchase company stock at a discount.
• Career and development prospects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED