Site Leader

Veolia Environnement SA•Charlton, MA

6h•$100,000 - $115,000

About The Position

The Site Leader oversees daily site operations, ensuring efficiency, safety, compliance, and alignment with organizational and performance goals. This is a hands-on leadership role involving close collaboration with a small team, direct resolution of operational issues, flexible management of multiple responsibilities, and clear communication of site goals, procedures, and updates. The Site Leader fosters a supportive, accountable, and collaborative work culture; coaches and develops team members; and represents the site in the local community and with customers and stakeholders. The position is responsible for safety culture and training, compliance with environmental, health, safety, operational, maintenance, emergency response, and contractual requirements, and reliable delivery of site services. The Site Leader manages customer relationships and escalated issues, supports new business opportunities, and helps improve customer satisfaction. The role also supports operational excellence, budgeting, cost control, efficiency improvements, and site-level financial and performance monitoring. The position generally supervises at least five full-time-equivalent employees and generally manages water/wastewater facilities up to 5 MGD. The work environment is approximately 60% operations environment and 40% office environment at a site. The position attends client meetings, may work outdoors in inclement weather, and drives a company vehicle to perform duties. Occasional travel for training or meetings is required.

Requirements

Five years of leadership experience, including three years leading a small team, with a focus on hands-on leadership and operational oversight.
Skilled in supervision, training, and personnel management.
Demonstrated leadership, motivation, and team-building abilities.
Proficient in conflict resolution.
General understanding of project management and contract administration.
Understanding of water/wastewater distribution and collection system principles and practices.
Understanding of water/wastewater treatment plant operations and maintenance.
Knowledge of analytical methods for water quality analysis and data interpretation.
Familiarity with regulatory compliance reporting and relevant local, state, and federal rules, regulations, and laws applicable to water/wastewater operations.
Familiarity with budgeting procedures, monitoring, and analysis.
Ability to deliver exceptional customer service.
Strong problem-solving and analytical abilities.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced, dynamic environment.
Must be able to obtain the required certifications.
Ability to work outdoors in inclement weather and drive a company vehicle to perform duties.

Nice To Haves

A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.

Responsibilities

Oversee daily site operations and address operational challenges directly using a hands-on approach.
Lead by example and work alongside the team on day-to-day operational tasks and decisions.
Supervise, coach, mentor, and develop site personnel; promote employee engagement, development, retention, and cross-training.
Communicate business initiatives, goals, procedures, and updates to team members, and address employee concerns promptly.
Foster a positive, inclusive, supportive, and safety-driven work culture with accountability and open communication.
Ensure employees have appropriate safety training, resources, and personal protective equipment; implement and enforce safety procedures and best practices.
Monitor and report site safety performance metrics, including incident rates and near-misses.
Ensure compliance with applicable environmental, safety, and operational regulations and contractual obligations; maintain communication with regulatory bodies and implement corrective actions for non-compliance.
Oversee contract execution and adherence to environmental, health, safety, operational, maintenance, and emergency response procedures.
Oversee site-level operations and projects to deliver reliable results; monitor performance, schedules, quality, and risks, and coordinate problem resolution.
Manage conflicting priorities and collaborate with cross-functional teams to support project success and continuous improvement.
Build and maintain customer and stakeholder relationships; address inquiries, concerns, complaints, and escalated issues in a timely, professional manner.
Represent the company at customer events and meetings, including client meetings such as city council or utility board meetings.
Contribute to new business opportunities and work to improve customer satisfaction and net promoter scores.
Identify and implement operational efficiencies, cost-saving initiatives, and process improvements.
Support operational excellence initiatives and participate in continuous improvement programs.
Assist with site budgeting and cost control; monitor and report financial performance and key cost metrics.
Optimize resource utilization and reduce downtime through cross-functional collaboration.
Represent the site within the local community and promote positive relationships.