Site Leader

Veolia•Charlton, MA

About The Position

The Site Leader oversees daily site operations to ensure efficiency, safety, and alignment with organizational and performance goals. This is a hands-on leadership role that addresses operational challenges, leads a small team, communicates site goals and procedures, and adapts to the needs of a smaller site. The Site Leader is responsible for maintaining high standards of safety, quality, and efficiency, building positive relationships in the local community, and continuously improving processes. The role includes managing people, safety, compliance, operational reliability, customer relationships, and financial performance. The Site Leader provides leadership, coaching, and mentoring to site personnel; ensures compliance with applicable regulations and contractual obligations; monitors site performance; addresses customer concerns; and supports cost control, operational excellence, and efficiency initiatives. The position generally supervises at least five FTEs and generally manages water or wastewater facilities up to 5 MGD. The work environment is split between operations (60%) and office work at a site (40%). The role includes attending client meetings, working outdoors in inclement weather, driving a company vehicle to perform duties, and occasional travel for training or meetings.

Requirements

At least 5 years of leadership experience, including 3 years leading a small team, with a focus on hands-on leadership and operational oversight.
Ability to obtain the required certifications.
Skills in supervision, training, and personnel management.
Demonstrated leadership, motivation, and team-building abilities; proficiency in conflict resolution.
General understanding of project management and contract administration.
Understanding of water and wastewater distribution and collection systems.
Understanding of water and wastewater treatment plant operations and maintenance.
Knowledge of analytical methods for water quality analysis and data interpretation.
Familiarity with regulatory compliance reporting.
Knowledge of local, state, and federal rules, regulations, and laws applicable to water and wastewater operations.
Familiarity with budgeting procedures, monitoring, and analysis.
Ability to deliver exceptional customer service.
Strong problem-solving and analytical abilities.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced, dynamic environment.

Nice To Haves

A degree in Business, Engineering, Project Management, or a related field is strongly preferred, but not required.

Responsibilities

Oversee daily site operations and address operational challenges directly using a hands-on approach.
Lead by example and work alongside a small team on day-to-day tasks and decisions.
Communicate site goals, procedures, updates, business initiatives, and organizational goals to team members.
Foster a supportive, collaborative, positive, and inclusive work culture built on trust, accountability, open communication, engagement, development, and retention.
Supervise, coach, mentor, evaluate, and develop site-level personnel; cross-train team members and address employee concerns promptly.
Implement employee recognition programs and manage site resources effectively.
Ensure employees receive appropriate safety training, resources, and personal protective equipment (PPE).
Implement and enforce safety protocols, conduct regular safety training, promote individual accountability, and monitor and report safety metrics, including incidents and near-misses.
Maintain compliance with OSHA, state requirements, Veolia safety and environmental programs, applicable regulations, contractual obligations, and established operational, maintenance, and emergency response procedures.
Stay informed about regulatory changes, communicate with regulatory bodies, and implement corrective actions for non-compliance.
Oversee site-level projects and operations to meet professional standards and deliver reliable results; monitor performance metrics and address risks or issues.
Monitor site delivery performance and maintain consistent quality; coordinate problem resolution and manage conflicting priorities.
Manage water and wastewater facilities, generally up to 5 MGD.
Build and maintain customer and stakeholder relationships; respond promptly and professionally to inquiries, concerns, complaints, and escalated issues.
Represent the company at customer events and meetings, including client meetings such as city council or utility board meetings.
Contribute to new business opportunities and work to improve net promoter scores and customer satisfaction.
Identify and implement operational efficiencies, process improvements, and cost-saving initiatives.
Support operational excellence and continuous improvement programs; assist with site budgeting and cost control.
Monitor and report site financial performance and cost metrics; optimize resource utilization and reduce downtime through cross-functional collaboration.
Represent the site within the local community and promote positive relationships.