Team Leader, Customer Site

Thermo Fisher Scientific • San Diego, CA

5d • $54,900 - $89,100 • Onsite

About The Position

The Team Leader, Customer Site leads the daily supervision of a small team of customer site-based personnel to ensure consistently high levels of customer service. The role oversees services that may include order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support operations.

The position manages the employee lifecycle, delivers the contracted scope of work, tracks business metrics, supports customer performance reviews, and serves as a liaison between the customer and Thermo Fisher Scientific. It also supports service expansion, process improvement, SOP implementation, site audits, inventory, and safety programs. The role works primarily at customer sites and may require independent work at those locations.

Requirements

• High school diploma or equivalent required.
• At least 4 years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling.
• Experience working in a GxP environment.
• IATA and U.S. DOT Hazardous Goods certification required.
• Leadership, supervisory, and interpersonal skills to lead, coach, and enhance team culture.
• Basic understanding of employment and labor law regulations.
• Strong verbal and written communication skills; maintain a professional appearance and demeanor and uphold company values, including confidentiality.
• Computer proficiency and intermediate skills with Microsoft Office software.
• Basic chemical knowledge, including chemical handling and calculations such as molarity and percent by volume.
• Ability to use software for reagent batch records and chemical inventory tracking.
• Strong analytical and problem-solving abilities, sound and timely decision-making, ability to rebalance staff workloads, and ability to coordinate overlapping priorities in a fast-paced environment.
• Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
• Ability to use pushcarts, pallet jacks, mobile cylinders, forklifts, and similar equipment to push or pull up to 100 pounds.
• Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
• Ability to work in varied-temperature environments, including cold rooms and outdoors.
• Ability to meet required pre-employment background check and drug test requirements, as well as any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

• Bachelor’s degree in a related field, or a combination of education and experience demonstrating the required skills; military service or training may also be considered in lieu of a degree.
• Knowledge of OSHA General Industry requirements.

Responsibilities

• Lead and supervise a diverse, cross-functional team of on-site laboratory specialists.
• Oversee order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support operations.
• Manage employee selection, identify training needs, coordinate development training, and conduct performance evaluations.
• Deliver the committed contractual scope of work; develop, track, and trend business metrics; and support the Program or Regional Manager with customer performance reviews.
• Serve as a liaison between the customer and Thermo Fisher Scientific, and coordinate onsite vendor escorts and customer visits.
• Write and implement SOPs, conduct site audits, and ensure annual physical inventory is completed.
• Identify opportunities to expand services; present capability reviews; and support the sales team and customer in identifying savings and opportunities.
• Support Practical Process Improvement initiatives and promote a process improvement culture.
• Support safety programs through hazard identification, inspections, incident reporting and investigations as required, and accountability for local staff safety expectations.
• Represent Thermo Fisher Scientific professionally and positively at customer locations.
• Perform other responsibilities as assigned by management.
• Complete required pre-employment and customer-mandated screening, credentialing, or badging requirements.
• Work overtime or independently as needed.

Benefits

• Competitive remuneration and potential variable annual bonus based on company, team, and/or individual performance.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
• Career and development prospects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED