Customer Team Leader
Co-op•Grays, SC
•Onsite
About The Position
The Customer Team Leader leads a small team in a fast-paced Co-op store, helping deliver essential services to the community. Depending on the store, the role may involve working in the post office or bakery, supporting online services, or assisting home delivery drivers. The role contributes to keeping shelves stocked, supporting sales, connecting with customers and local and national charities, and promoting Co-op membership. It offers a next step toward managing a store.
Requirements
- Must be aged 18 or older to authorise age-related sales.
- Passion for people and leadership.
- Ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management; previous experience is not essential.
Responsibilities
- Lead the team and oversee the day-to-day running of the store during a shift.
- Motivate, coach, and support the team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Engage with the community and promote Co-op membership growth.
- Keep shelves stocked and support sales.
Benefits
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to pay as it is earned.
- Up to 10% pension contributions.
- 36 days of holiday pro rata, including bank holidays.
- 24/7 access to GP appointments and a colleague support programme.
- Cycle to work scheme.
- Policies to help colleagues through life's big moments.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
