Team Leader - Customer Experience FT (South Park)

Goodwill San Antonio•San Antonio, TX

4d•$16 - $16•Onsite

About The Position

The Customer Experience Leader (CEL) is responsible for ensuring a high-quality customer experience in the store through personal customer engagement, maintaining clean and orderly sales areas, dressing rooms and restrooms, and effective merchandising. The CEL assists customers with locating items and answering service questions. The position also performs lead-cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The CEL is expected to remain on the sales floor throughout the shift, focusing primarily on customer experience, and operates the cash register only on rare occasions when needed. Goodwill San Antonio is a nonprofit social enterprise whose revenue supports employee and community programs. The organization focuses on fighting poverty and creating opportunity, and provides personal and professional development opportunities. It reports offering skills development, health and well-being benefits, competitive base and bonus pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day and meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them in finding items.
Provide positive, professional, and friendly customer service by assisting customers and responding to questions and concerns.
Continuously improve selling techniques and create a positive impression of Goodwill and the shopping experience.
Train cashiers in customer service and cashiering, monitor performance, and coach cashiers and sales floor staff.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids as needed when a manager is absent.
Hang, arrange, and maintain orderly, full clothing and textile racks on the sales floor.
Maintain sales floor presentations and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate a cash register as backup only on rare occasions or in critical situations; process customer payments and transactions accurately and issue receipts.
Maintain regular, dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior through the specified supervisory, HR, or ethics channels.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping and disposing of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.