Consumer Experience Leader (FT)

Carhartt•Boulder, CO

3d•Onsite

About The Position

The Consumer Experience Leader cultivates genuine consumer connections by delivering engaging, efficient, and personalized experiences in the retail store. The role supports the Store Leader and Assistant Store Leader in bringing the Carhartt story to life through consumer experience initiatives, visual merchandising, and visual standards. It also supports associate engagement, training, coaching, and feedback; timely execution of store controls and operating standards; revenue-building strategies; and achievement of store performance goals. The position contributes operational and product information, supports external partnerships, event promotions, and community engagement, and helps generate ideas to build local brand awareness. It also assists with recruiting and identifying talent and takes ownership of individual development and professional growth.

Requirements

High school diploma or GED.
Experience in sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of staffing, coaching, counseling, training, and development.
Excellent organization, prioritization, and communication skills.
Exceptional teamwork and collaboration skills.
PC skills, including POS systems and Microsoft Office.
Ability to meet physical requirements that include extended periods of standing, computer typing, and moderate lifting of 30–40 lbs.
Ability to travel nationally up to 5%.

Nice To Haves

College degree preferred.
One year of supervisory experience in a retail environment preferred.

Responsibilities

Deliver exceptional consumer experiences that are engaging, efficient, and personalized.
Support the Store Leader and Assistant Store Leader in executing consumer experience initiatives, visual merchandising, and visual standards.
Foster a positive, collaborative team environment that supports associate engagement.
Support associate training, coaching, and feedback to encourage growth.
Help execute store controls and operating standards, including administration of policies and procedures, while contributing to profitability and a safe work environment.
Communicate operational data, including product mix, trends, needs, local competition, and events, to the Store Leader and Assistant Store Leader.
Support corporate and store revenue-building strategies and monitor performance metrics to help meet or exceed store goals.
Assist with external partnerships and event promotions for the benefit of the store.
Support the execution of community engagement events and contribute ideas to grow local brand awareness.
Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
Take ownership of individual development and professional growth.