Consumer Experience Leader (FT)

Carhartt•Nashville, TN

2d•Onsite

About The Position

The Consumer Experience Leader cultivates genuine consumer connections by delivering engaging, efficient, and personalized retail experiences. The role brings Carhartt’s retail consumer experience to life and supports the Store Leader and Assistant Store Leader in communicating the Carhartt story through consumer experience initiatives, visual merchandising, and visual standards. This position supports associate engagement, training, coaching, and feedback, as well as store controls, operating standards, and a safe and profitable work environment. It contributes to store revenue strategies and performance goals, shares operational and product information, assists with recruiting, and supports community partnerships, events, and brand awareness. The role also includes ownership of individual development and professional growth.

Requirements

High school diploma or GED.
Experience in sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of staffing, coaching, counseling, training, and development.
Excellent organization, prioritization, and communication skills.
Exceptional teamwork and collaboration skills.
PC skills, including POS systems and Microsoft Office.
Ability to work extended periods standing and to type on a computer.
Ability to lift moderately heavy items weighing 30–40 pounds.
Ability to travel nationally up to 5%.

Nice To Haves

College degree.
One year of supervisory experience in a retail environment.

Responsibilities

Deliver engaging, efficient, and personalized consumer experiences and foster genuine consumer connections.
Support the Store Leader and Assistant Store Leader in executing consumer experience initiatives, visual merchandising, and visual standards.
Help foster a positive, collaborative team environment that supports associate engagement.
Support associate training, coaching, and feedback to encourage growth.
Help execute store controls, policies, procedures, and operating standards while contributing to store profitability and workplace safety.
Communicate operational data and information about product mix, trends, needs, local competition, and events to store leadership.
Support corporate and store revenue-building strategies and monitor performance metrics to help achieve or exceed store goals.
Assist with external partnerships, event promotions, and community engagement events.
Engage with the local community and offer ideas to grow brand awareness.
Assist store leadership with recruiting and identifying potential talent.
Take ownership of individual development and professional growth.