Full- Time Team Lead

Sky Zone•Torrance, CA

10d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a high-potential individual who will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership development, including stepping in as Manager on Duty when the General Manager or Operations Manager is not present. The Team Lead supports the park’s daily operations, team accountability, safety, and guest experience while building skills for future leadership opportunities. The role involves leading from the floor, coaching and supporting team members across departments, and working in operational areas as needed. Team Leads may guide front desk and membership sales, oversee parties and events, and manage café inventory, facilities, equipment, and park cleanliness. A part-time flex lead arrangement is also described as available at some locations, primarily on weekends, to provide coverage for other Leads; the advertised position is full-time. The position is onsite at Sky Zone in Torrance, in the Operations department, and reports to the General Manager. Compensation is $18.90, based on qualifications, experience, and performance. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to help where needed.
Personal ownership, preparedness, follow-through, and leading by example.
Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in any operational area as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain cleanliness and operational readiness throughout the park.
Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upselling opportunities.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and ensure park cleanliness and safe, good working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.