Team Lead Full Time

Sky Zone•Dublin, CA

2d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership experience while preparing the Team Lead to manage shifts. When the General Manager or Operations Manager is not on-site, the Team Lead serves as Manager on Duty and helps keep the park operating safely and effectively. The Team Lead leads from the floor, supports and coaches team members across departments, and may work in any operational area to maintain guest experiences and operational flow. The position also contributes to sales, safety compliance, incident reporting, opening and closing procedures, cleanliness, and park readiness. Depending on the assigned rotation, the Team Lead may lead front desk service and membership sales; oversee parties, events, staffing, scheduling, and upselling; or manage café inventory, health and safety standards, equipment, attractions, and facilities projects. A part-time Flex Lead option is noted as unavailable at some park locations and is primarily available on weekends to cover breaks and time off for other Leads. This is a full-time, onsite position reporting to the General Manager. Compensation is $20.00+ with bonus, based on qualifications, experience, and performance. Full-time employees receive medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

Be at least 18 years of age.
Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Be available to work evenings, weekends, and holidays.
Have basic technology proficiency, including point-of-sale systems, Microsoft Office Suite, and Teams, and be comfortable learning new platforms.
Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
Demonstrate a hands-on, team-first mindset and willingness to step in where needed.
Show personal ownership, preparedness, follow-through, and leadership by example.
Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to support guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, uphold Sky Zone's WOW service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upselling; and ensure consistent execution from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment, attractions, and park cleanliness, and lead facilities projects.
For the part-time Flex Lead option, provide weekend service and engagement support and rotate as needed to cover other Leads' breaks and time off.