Ice Cream Shop Team Lead

Titanic Pigeon Forge•Pigeon Forge, TN

About The Position

Titanic Ice Cream is hiring a hands-on, friendly, and dependable Team Lead for its local ice cream shop. The Team Lead assists the Store Manager in leading store operations, guest satisfaction, product quality, individual and team development, cultural congruency, and fun. The role helps team members understand their individual contributions to the store’s success and maintains operational synergy between Ice Cream and The Titanic Museum Attraction.

Requirements

Willingness to learn and develop through training, feedback, and coaching.
Strong communication and conversation skills.
Problem-solving skills.
Team-building skills.
Task-prioritization skills.
Conflict-resolution skills.
Ability to lead others and create willing followership.
Excellent customer service.
Ability to follow management systems, safety requirements, and standard operating procedures.
Ability to maintain professional relationships with team members and business partners.
Ability to attain goals.
Adherence to the dress code and Titanic Ice Cream appearance standards.
Interpersonal skills and emotional maturity.
Reliable transportation.
Ability to stand and walk constantly.
Ability to use a computer and POS register constantly.
Ability to work weekends.

Responsibilities

Demonstrate a controlled and positive demeanor throughout each shift.
Regularly assess guest and associate satisfaction and make appropriate changes to meet or exceed expectations and maintain smooth operations.
Take responsibility for decisions above the waterline and discuss below-the-waterline decisions with senior leadership.
Model the Titanic Museum Attraction’s guest-first and “put a bow on it” philosophies.
Maintain shop brand standards, especially cleanliness, friendliness, and product perfection.
Use appropriate reporting tools, systems, and processes to work with the Titanic Museum Attraction team.
Give and receive honest, productive feedback to support an open culture focused on growth and excellence.
Create a culture of accountability and engagement.
Assist the Store Manager in leading store operations, guest satisfaction, product quality, and individual and team development.
Help team members understand their personal contribution to the success of the whole.
Maintain operational synergy between Ice Cream and The Titanic Museum Attraction.