Ice Cream Shop Team Lead

Titanic Pigeon Forge•Pigeon Forge, TN

11d

About The Position

Titanic Ice Cream is seeking a hands-on, friendly, and dependable Team Lead for its popular local ice cream shop. The Team Lead assists the Store Manager with store operations, guest satisfaction, product quality, individual and team development, cultural congruency, and maintaining a fun environment. The role helps team members understand how their contributions support the success of the whole team and maintains operational synergy between Ice Cream and The Titanic Museum Attraction.

Requirements

Willingness to learn and develop through training, feedback, and coaching.
Strong communication and conversation skills.
Strong problem-solving skills.
Strong team-building skills.
Strong task-prioritization skills.
Strong conflict-resolution skills.
Ability to lead others and create willing followership.
Excellent customer service.
Ability to follow management systems, safety requirements, and standard operating procedures.
Ability to maintain professional relationships with all team members and business partners.
Goal attainment.
Adherence to the dress code and Titanic Ice Cream appearance standards.
Interpersonal skills and emotional maturity.
Reliable transportation.
Ability to stand and walk constantly.
Ability to use a computer and POS register constantly.
Ability to work weekends.

Responsibilities

Maintain a controlled and positive demeanor throughout each shift.
Regularly assess guest and associate satisfaction.
Make appropriate operational changes to meet or exceed expectations and maintain smooth operations. Decisions above the waterline are within the role’s responsibility; below-the-waterline decisions are discussed with senior leadership.
Model the Titanic Museum Attraction’s “guest-first” and “put a bow on it” philosophies.
Follow and model shop brand standards, particularly cleanliness, friendliness, and product perfection.
Use appropriate reporting tools, systems, and processes to work synergistically with the Titanic Museum Attraction team.
Give and receive honest, productive feedback with associates to support a business culture focused on growth and excellence.
Create a culture of accountability and engagement.
Assist the Store Manager in leading store operations, guest satisfaction, product quality, and individual and team development.
Help team members understand their personal contributions to the success of the whole.
Maintain synergy in operations between Ice Cream and The Titanic Museum Attraction.