O&O Park Team Lead - Part-Time

Sky Zone • Las Vegas, NV

3d • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role for a dependable, motivated individual who is ready to develop leadership skills and take responsibility for park operations. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with opportunities to lead shifts and support teams across the park. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping maintain safe, effective operations and a positive guest experience.

The position provides on-the-floor leadership by coaching, supporting, and delegating to team members; helping wherever needed; communicating guest, operational, and safety concerns; and modeling service excellence. Depending on the rotation, the Team Lead may lead front desk and membership sales, oversee parties and events, or manage café inventory, facility upkeep, and equipment readiness. The role also includes enforcing safety policies, completing incident reports when needed, and ensuring opening, closing, and shift procedures are followed.

This is a part-time, onsite role. The stated fixed starting rate is $16.00 per hour. The posting describes medical, dental, and vision coverage and a company-matched 401(k) plan as benefits for full-time employees; it does not state that these benefits apply to this part-time role.

Requirements

• Must be at least 18 years of age.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to support others wherever needed.
• Personal ownership, preparedness, follow-through, and ability to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Serve as Manager on Duty when the General Manager or Operations Manager is not present, maintaining operational excellence, safety compliance, and team accountability.
• Coach, support, and delegate to team members across departments while providing proactive, on-the-floor leadership.
• Work in operational areas as needed, including Programs, Café, Front Desk, and Events, to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Engage guests, identify sales opportunities, and promote memberships and park programs.
• Model excellent guest service and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, promote Sky Zone’s “WOW” service standards, and coach team members to improve conversions and guest satisfaction.
• Oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support a positive experience from booking through completion.
• Manage café inventory and ordering, maintain applicable health and safety standards, and oversee equipment, attractions, and park cleanliness.
• Lead facilities projects to improve the guest experience and maintain the park’s appearance.
• For the Part-time Flex Lead assignment, provide weekend coverage for service and engagement and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• The posting states that full-time employees receive medical, dental, and vision coverage and a 401(k) plan with company matching; 401(k) eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed